Pet Solutions Techician

PetSafe Brands • Atlanta, GA

5d • Onsite

About The Position

At Invisible Fence® Brand, we are passionate about the well-being of pets. Our commitment drives us to pioneer industry-changing pet solutions and provide expert care through our neighborhood dealers. We strive to ensure worry-free companionship between pets and their people. This role is a labor of love, focused on improving the lives of pets and their owners.

Requirements

• High school diploma or equivalent
• 1 Year of Customer Service Experience
• Valid driver’s license, clear driving record and driving skills.
• Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers
• Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.
• Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
• Ability to sit, stand, and walk on a regular basis.
• Results oriented with a strong sense of ownership and high level of professionalism
• Well groomed and maintain continued professional appearance and demeanor
• Must be available to service the customer and take appointments between the hours of 8a-6pm Monday - Saturday, with last appointment availability starting at 6pm on a rotating schedule, 5 day work week including weekends if your rotation shift falls on a weekend.
• Must be available to work 2-3 Saturdays per month (50% Saturdays per month).

Nice To Haves

• Annual certification for Perfect Start™ Plus pet training
• The Pet Solutions Technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.

Responsibilities

• Install Invisible Fence® Brand pet solutions at customer’s homes.
• Setup, operate and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment.
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by helping design and confirm solution layouts with customers.
• Return calls to the office regarding any customer concerns immediately.
• Solicit and collect customer referrals and endorsement letters.
• Maintain customers’ home by providing a clean and neat installation/service, always leaving the customers’ home in a better condition.
• Consistently deliver friendly, positive and professional service at all times, including travel times to jobs.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact.
• Collect all necessary paperwork and submit to management in a timely manner.
• Collect all payments prior to leaving the client’s home.
• Report all serial numbers of products used during visits to the Field Service Specialist prior to leaving the client’s home.
• Maintain proper inventory and stocking of products for service vehicles.
• Report any issues to customer and management.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when the job concludes.
• Other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED