Pet Solutions Technician

PetSafe Brands • Philadelphia, PA

5d • Onsite

About The Position

At Invisible Fence® Brand, we are passionate about the well-being of pets. Our commitment drives us to pioneer industry-changing pet solutions and support our Shelter to Forever Home Program. We provide expert care through our neighborhood dealers, ensuring worry-free companionship for pet owners. Improving the lives of pets and their people is a labor of love.

This position involves installing and servicing Invisible Fence® Brand Pet Solutions at customer homes using basic machinery, training customers and pets, and adhering to all company standards and procedures.

Requirements

• High school diploma or equivalent
• 1 Year of Customer Service Experience
• Valid driver’s license, clear driving record and driving skills.
• Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers
• Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.
• Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
• Ability to sit, stand, and walk on a regular basis. The Pet Solutions Technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.
• Results oriented with a strong sense of ownership and high level of professionalism
• Well groomed and maintain continued professional appearance and demeanor
• Following Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.
• Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers
• Annual certification for Perfect Start™ Plus pet training
• Submit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells and Google Reviews
• Report to AM or GOM any vehicle maintenance issue that may require additional maintenance
• Professional appearance and demeanor
• Regular and predictable attendance is required

Nice To Haves

• Works with Customers, IFB FSS to schedule appointments, AMs and GOM/AOM.
• Consistently sets high standards with the Branch associates to develop and enhance customer

Responsibilities

• Install Invisible Fence® Brand pet solutions each day.
• Setup, operate and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report to Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM) any issues that require additional maintenance.
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by helping design and confirm solution layouts with customer.
• Return calls to the office regarding any customer concerns immediately.
• Solicit and collect customer referrals and endorsement letters.
• Maintain customers’ home by providing a clean and neat installation/service, always leaving the customers’ home in a better condition.
• Consistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact.
• Collect all necessary paperwork and submit to AM, GOM or AOM in a timely manner.
• Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leave client’s home.
• Report all serial numbers of products used during visits to FSS prior to leaving client’s home.
• Maintain proper inventory and stocking of products for service vehicles.
• Report any issues to customer and AM, GOM or AOM.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.
• Other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED