Solutions Support Engineer

Edmund Optics • Cherry Hill Township, NJ

6d • $58,000 - $65,000 • Onsite

About The Position

Solutions Support Engineers at Edmund Optics (EO) work within the Advanced Manufacturing Division (AMD) of the Sales team and are responsible for directly interfacing with customers who are interested in learning more about EO’s custom manufacturing capabilities. Solutions Support Engineers perform job functions such as reviewing incoming custom requests for quote (RFQs), determining initial technical and business feasibility of such requests, and working with Solutions Engineers to establish market-competitive pricing and closing the sale.

Requirements

• Basic knowledge and technical aptitude in optics or a related field
• Basic customer service skills and phone etiquette
• Professional demeanor
• Proficient in active listening and effective communication
• Capable of critical thinking, deductive reasoning, and problem solving
• Ability to review, edit, and draft technical documents such as optical component drawings and spec sheets
• Ability to work independently and as part of a team
• Capable of multi-tasking and tolerating a high level of stress
• Capable of keeping track of numerous ongoing customer conversations
• Requires minimal supervision and direction
• US citizenship or permanent residency (green card)
• Associates degree or Bachelor’s degree in Engineering, Physics, or related field.

Responsibilities

• Answer customer technical questions toward development of custom sales opportunities via phone, chat, and email.
• Help facilitate the pre-sales process for custom opportunities from unmanaged accounts, including reviewing RFQs for completeness and technical feasibility and entering requests into EO’s internal tools.
• Recognize and communicate significant custom sales opportunities to Inside and Outside sales colleagues.
• Work closely with other Solutions Engineers to stay current with manufacturing and test capabilities.
• Assist in a variety of side tasks (e.g. technical content creation, data clean-up, etc.) to better support AMD customers and colleagues.
• Assist at industry tradeshows (up to 2-3 times per year).
• Comply with federal, state, and company policies, procedures, and regulations

Benefits

• Medical, Dental, and Vision Insurance
• Life, AD&D, Short and Long-Term Disability Insurance
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• 401(k) Retirement Plan with Company Match up to 3%
• Daycare and Gym Reimbursement
• Paid Parental Leave and New Mother Benefits
• Training and Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree