Solutions Lead, Regulatory Projects,

Apple • Sunnyvale, CA

7d

About The Position

This role is within the Business Process Re-engineering (BPR) team, focusing on leading the definition, development, and deployment of technical solutions across Apple’s Operations, Retail, AppleCare, and other critical functions. The individual will collaborate cross-functionally with global functional and technical teams to ensure Apple deploys solutions that meet regulatory requirements. This involves integrating business requirements with future systems architecture, business impact assessments, and future operating models. A key aspect of this role is playing a critical part in the rollout of Apple's next-generation retail fulfillment systems and integrated operations model. Experience managing business stakeholders and regional teams across a global operating model is essential. The WW PMO team is responsible for driving the cross-functional execution of enterprise-wide regulatory initiatives across Apple. This team collaborates with multiple business and technology stakeholders to translate complex, evolving data privacy regulatory requirements into actionable systems and process changes, impacting a large, interconnected landscape of localized and global systems architectures. This role is situated at the intersection of technology innovation, legal partnership, and business transformation, requiring the ability to act with urgency against non-negotiable regulatory deadlines.

Requirements

• Bachelor's degree required in Business, Information Systems, Law, or a related field.
• 10+ years of experience in cross-functional program or portfolio management within a highly regulated, compliance-driven environment.
• 5+ years experience with data privacy regulations.
• 5+ years experience with enterprise software, integration, and data management technologies (e.g. Cloud Computing, API Web-services, AI data platforms, etc.).
• 5+ years of retail operations processes — online fulfillment/marketplace, point-of-sale, customer support, and forward/reverse logistics.
• Understanding with data privacy regulations.
• Proven ability to keep scope, timeline, and dependencies on track while ensuring all compliance decisions are made by Legal/Privacy team.
• Exceptional communication skills — verbal, written, and executive presentation — with the ability to synthesize complexity for senior leadership audiences.
• Experience integrating business transformation with systems architecture, operating model design, and organizational change management.
• Comfortable operating in collaborative environments with high ambiguity; able to bring structure and clarity where none exists.
• Experience with enterprise program management tools (e.g. Wrike, Jira, Smartsheet) and familiarity with IS&T delivery models.
• Able to operate independently with conviction, influence without authority, and drive cross functional teams to the right decisions with speed and precision.
• Adept at managing competing priorities across Legal, business, and technical stakeholders while keeping the program on track.
• Master's degree required in Business, Information Systems, Law, or a related field.

Nice To Haves

• Prior hands-on retail online fulfillment, marketplace, and store systems experience with a leading global retailer is preferred.

Responsibilities

• Global Program Delivery: Manage complex, large-scale projects involving several WW and regional teams across multiple continents to meet urgent deadlines on regulatory programs.
• Cross-functional Liaison: Align Worldwide and Regional teams to the regulatory data privacy compliance program across numerous Apple teams. Serve as the primary liaison between the BPR PMO and cross-functional retail business stakeholders to quickly surface and resolve ambiguity around program scope, requirements, and regulatory decisions.
• Requirements Translation: Translate regulatory and business changes into clear, actionable system and process requirements that engineering and business teams can execute against.
• Scope & Dependency Control: Maintain tight control over scope, timelines, and cross-program dependencies across a highly complex, in-country systems landscape. Ensure all business, technology, and regulatory decisions remain owned and approved by the appropriate business leadership.
• Critical Delivery Under Pressure: Step into critical program delivery roles under pressure when needed to ensure continuity and on-time execution against strict regulatory deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior