Solutions Engineer APAC

Cellebrite • Foxborough, MA

1d • Remote

About The Position

Cellebrite is seeking a Solutions Engineer to engage with customers throughout the full customer lifecycle—from pre-sales to customer success. This role supports technical efforts associated with solutions that help law enforcement agencies achieve their digital transformation goals.

Requirements

• Japanese or Korean language skills (spoken and written).
• Fluency in written and spoken business English.
• Degree (or equivalent experience) in Engineering, IT, or a related field- at least 2 years of experience
• Knowledge of hardware products and solutions.
• Strong knowledge of operating systems (Windows and Linux) and basic networking.
• Knowledge of network communications and internet protocols.
• Excellent written and verbal presentation and communication skills.
• Highly proactive and able to work independently.

Nice To Haves

• Experience in pre-sales, solutions engineering, or similar roles is an advantage.
• Experience in law enforcement or the public policing sector is an advantage.
• Technical background in telecommunications, mobile devices and/or IT security and networking is a plus.
• Project Management Experience an Advantage.

Responsibilities

• Identify current and future customer technical requirements by building relationships with prospective and existing customers and other stakeholders who influence product needs.
• Plan and deliver customer presentations, workshops, webinars, and equipment demonstrations.
• Manage tenders and develop technical proposals.
• Support end-user trials and proof of concepts (PoCs) as required, including regional travel.
• Provide product and equipment technical information by responding to customer questions and requests.
• Prepare solution designs by understanding customer requirements and documentation, and consulting with engineers, architects, and other technical stakeholders.
• Enable customer teams through technical training and knowledge transfer, and maintain strong relationships via regular weekly/monthly calls and follow-ups.
• Represent Cellebrite at trade shows and industry events.
• Engage internal stakeholders (R&D, Services, Operations, and Product Management) to align on customer needs and delivery.
• Ensure successful product/solution implementation and adoption.
• Propose and demonstrate Cellebrite products as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees