Manager, Mobility - APAC

Remote - Referral Board•Ottawa, ON

3h•$48,300 - $122,350•Remote

About The Position

The Mobility team embodies Remote’s dedication to building a worldwide talent community. They ensure employees transition smoothly across borders, adhering to local laws, and provide extensive immigration and relocation assistance. This allows Remote and its clients to secure top global talent, and their commitment to risk management and clear stakeholder communication is commendable. They improve processes for compliance in remote work and business travel, keeping Remote at the global mobility forefront. Their collaborative approach, combining hands-on immigration management in key markets with strategic vendor partnerships, guarantees seamless transitions for Remote employees, enhancing Remote's global mobility programs and affirming its leadership in the global talent market. Join Remote at a pivotal time and contribute significantly as a Mobility Manager within our Onboarding and Mobility team. This role offers the unique opportunity to impact the global employment landscape directly.

Requirements

Demonstrated experience managing a remote-first, high-volume operational team.
A people-first leader that can operate independently and take ownership of the results of the team
Proven experience in immigration compliance, global mobility, or similar roles in the immigration space
A clear understanding of immigration and typical processes involved in immigration compliance
Ability to work in a fast-paced, dynamic environment
Writes and speaks fluent English

Nice To Haves

Previous experience in the tech industry or a hyper-growth and scaling environment is ideal
additional languages are a plus
Experience working remotely is a plus

Responsibilities

Independently delivers on team objectives with an understanding of how they impact the broader Mobility team and other related teams.
Invests time, energy, and enthusiasm in developing self/others to improve performance and gain knowledge in new areas
Provides ongoing support and constructive coaching to increase employee effectiveness
Creates long and short-term strategies to align with Mobility's vision and goals, including setting targets to meet timelines
Reports to Senior Management on metrics, targets, and project alignment
Review team budgets and ensure adherence.
Oversees the development of relevant processes and procedures to allow prompt and accurate processing and monitoring of immigration and visa applications
Manages the preparation of documentation required for new service offerings and organises the training material to roll out for use by other departments
Utilizes multiple data sources to analyze and resolve complex issues
Has advanced knowledge within a professional area and basic knowledge across all immigration domains
Leads projects, delegates, guides and acts as a go-to resource for Mobility Specialists
Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships
Recognizes group interactions and modifies communication styles to suit different situations and audiences
Seeks understanding of relevant stakeholders' current and future needs and customizes services to address them better
Proactively identifies new ideas/opportunities from multiple immigration sources to improve productivity
Uses AI and automation as a natural part of their workflow to drive efficiency and reduce manual effort across immigration operations
Views difficult situations and problems as opportunities for improvement