Solutions Engineer

Trustpilot • Denver, CO

7d • $65,000 - $77,000 • Hybrid

About The Position

As a Solutions Engineer, you are the technical specialist supporting the New Business and Account Management teams. Your goal is to help customers understand the practical value of Trustpilot’s platform. You are responsible for executing technical demonstrations, validating product fit, and ensuring that prospects have the technical confidence to convert. You bridge the gap between technical features and customer requirements to drive consistent commercial results.

Requirements

• Proven experience in a technical customer-facing role, such as Sales Engineering, Technical Support, or Implementation.
• Proficiency in web technologies, including APIs, JavaScript, and standard SaaS integration methods.
• Strong ability to explain technical features in a way that non-technical stakeholders can easily understand.
• Ability to manage technical tasks across several active sales opportunities at once.
• Comfortable working in a fast-paced environment alongside Sales and Customer Success colleagues.

Responsibilities

• Support Account Executives in uncovering customer needs and existing system environments.
• Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.
• Configure and present standard solutions that address specific customer pain points and business goals.
• Manage pilot programs to validate functional requirements and technical impact before signing.
• Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers.
• Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Maintain accurate documentation for proposed solutions and integration requirements.
• Capture recurring customer feedback and insights to inform product.

Benefits

• A competitive base salary of $65,000 - $77,000 gross per year (depending on level and experience), plus a competitive commission structure.
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, and Blinkist
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• A friendly, fun and open office complete with an onsite gym, gaming room and fully stocked fridge with ever changing snacks and drinks
• Regular treats and events throughout the year including massages in the office, happy hours and Rockies Open Day celebrations, to name a few

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed