Solutions Engineer - Global
About The Position
The Global Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions aligned with business objectives. The role includes building technical relationships with OEMs and strategic partners, providing product training and technical education to sales teams and customers, managing the solution practice pipeline, and identifying technology opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services. The engineer acts as a trusted IT advisor, partnering with Field Account Executives and engaging client contacts at multiple levels, including CIOs, IT Directors, and CTOs. The position develops solutions suited to customers’ needs and budgets through strategic planning, supports technical selling, and stays current on product information and technology trends. It requires travel to SHI, partner, and customer events.
Requirements
- Completed bachelor’s degree or relevant work experience.
- 3–5 years of experience in a similar role.
- Experience working in complex data center sales opportunities.
- Ability to design data center infrastructure involving hybrid cloud, hyper-converged infrastructure, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and data center management platforms.
- Strong knowledge of virtualization technologies, hypervisors, server virtualization, SDDC, containerization, and automation.
- Ability to communicate and sell complex technical products or services by understanding customer needs, articulating value propositions, and providing technical expertise throughout the sales process.
- Expertise in mainstream technologies including Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, and Nutanix.
- Experience with disaster recovery, business continuity, and high-availability solutions, including backup/recovery, data protection, mirroring, active/standby, active/active, and clustering.
- Ability to travel to SHI, partner, and customer events.
Nice To Haves
- Advanced certification in one or more of the following technologies: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, or Nutanix.
Responsibilities
- Collaborate with account teams to evaluate customer data center environments and infrastructure technologies.
- Design and propose tailored infrastructure solutions aligned with customers’ business objectives.
- Build and maintain technical relationships with OEMs and strategic partners, and stay updated on product information.
- Provide product training and technical education to sales teams and customers.
- Act as a trusted IT advisor to customers in partnership with Field Account Executives.
- Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
- Identify technology opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services.
- Develop solutions that fit customers’ needs and budgets through strategic planning.
- Engage with multiple levels of client contacts, including CIOs, IT Directors, and CTOs, to support comprehensive account management.
- Educate and develop sales teams on technical selling, product training, services, and technology trends.
- Travel to SHI, partner, and customer events.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Flexible spending account
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
