Solutions Engineer

Multiplier Technologies Private Limited • São Paulo,

1h • Hybrid

About The Position

Multiplier is building a world-class Solutions Engineering function to bridge real-world customer and operational needs with Product & Engineering execution. As a Solutions Engineer, you will partner across Sales, Implementation, CX/CS, Operations, Compliance, Finance, Partnerships, Product, and Engineering to design solutions that are product-first, compliant, and scalable. This is a high-impact role focused on translating complex requirements into clear solution designs, validating feasibility, and turning repeatable approaches into standards the organization can execute consistently. SEs are the connective tissue between Product and the field, ensuring Multiplier’s product is the winning strategy for every deal and every customer journey.

Requirements

• Solutions are scalable, technically feasible, and aligned with product capabilities.
• Reduction in custom workarounds or non-standard solutions.
• Positive feedback from Sales, Product, Implementation, and CS.
• Increased clarity and reduced friction during customer onboarding.
• Clear, high-quality insights provided to Product that shape roadmap decisions.
• Product teams trust your solution patterns and field visibility.
• Faster cycles in pre-sales due to clear solution guidance.
• Higher win rates for use cases where SEs participate.
• Playbooks, documentation, and reusable guides improve team-wide capability.
• Teams across operations, GTM, and post-sales are better equipped due to SE enablement.
• Drive adoption.

Nice To Haves

• You always lead with product.
• You never propose service-heavy solutions when product capability exists or should exist.
• You push the organization toward product depth, parity, and scalability.
• You improve alignment between Product ↔ Sales ↔ Implementation ↔ Active Customers.
• You reduce confusion around “what is possible.”
• You increase consistency of solutioning across the region for all business teams.
• You bring clarity to complex, multi-domain scenarios.
• You simplify EOR/Payroll/COR scenarios into structured workflows.
• You clearly document and explain feasibility, risks, and dependencies.
• You shape the product by identifying patterns.
• You see recurring use cases before Product does.
• You help PMs close parity gaps and understand ICP-specific needs.
• You are a leader in product-driven selling.
• Sales trusts your recommendations.
• Product trusts your problem statements.
• Implementation trusts your feasibility insights.

Responsibilities

• Lead structured discovery for complex use cases across the customer lifecycle and internal operations.
• Design recommended solution approaches with clear tradeoffs, constraints, risks, and dependencies.
• Validate feasibility with Product and Engineering and drive alignment across stakeholders.
• Default to scalable approaches aligned to product capabilities, roadmap, and architecture.
• Identify risks early (compliance, operational impact, supportability) and propose mitigation plans.
• Provide structured pushback on non-scalable requests and propose viable alternatives.
• Document solution designs as reusable templates, patterns, and reference materials.
• Contribute to playbooks, checklists, and enablement for Sales, Implementation, CX, and Operations.
• Help define “what’s supported” vs. “what requires escalation,” improving consistency and reducing repeat escalations.
• Translate field requirements into clear, high-quality product inputs (gaps, parity needs, workflow improvements, integration needs).
• Quantify impact where possible (revenue, risk, operational effort, customer experience).
• Design solutions that ensure requirements are well-defined and actionable for PMs.
• Maintain and develop working knowledge across Global Employer of Record (EoR), Global Payroll, Global Contractor of Record (CoR), Global HR/Payroll systems, and Global HR value-added services.
• Contribute to strategic initiatives such as productizing strategic countries, improving onboarding experiences, scaling COR/freelancer workflows, and enabling partner/embedded models.

Benefits

• High-impact role with the chance to play a key role in a rapidly growing company.
• Full autonomy in your role, with the flexibility to work in a hybrid environment.
• Work with a passionate, energetic, and diverse team.
• Competitive benefits, recognition programs, and career development opportunities.
• Comprehensive health insurance coverage for you and your family’s well-being.
• Generous holiday policy.
• A company that genuinely invests in your professional success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed