Sr. Solutions Engineer - US Army

F5•Daytona Beach, FL

2d•$144,000 - $216,000•Hybrid

About The Position

The Senior Solutions Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans. Customer support activities include: Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives. Develop and maintain trusted advisor relationships with customer technology staff and management. Consistently provide world-class customer service during pre-sales and post-sales activities. Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff. Actively use Salesforce.com for each opportunity and named account. Partner with the sales team to develop and manage Technical Account Plans and/or Territory Account Plans. Understand and effectively utilize F5 organizational resources. Actively utilize SE tools: CSR, Salesforce, Aha!, Sharepoint, and others. Identify and qualify technical opportunities. Influence Sales strategy. Determine viability of opportunity and map out account political structure. Post-sales activities include: Understand and follow the support escalation process. Partner with the F5 Technical Support and customers/partners to resolve issues. Provide guidance to customers on architecture and solutioning for the implementation of solution sets.

Requirements

Expert written and oral communication skills
Expert presentation skills
Experience with MS office suite or Works
System administrator skills with UNIX, Microsoft or application knowledge
Network design background
Demonstrate expert knowledge of: Industry and F5 Networks-targeted technologies
Industry trends and cycles
Windows Server Applications and OS
Presales experience working with the DOD preferred
Active Top Secret Security Clearance Required
Demonstrate proficiency in: Configuration and troubleshooting of servers, Active Directory Domain design
CIFS/SMB. DFS and FRS experience are a plus.
Unix: Solaris, Linux, BSD, Irix, AIX, HP/UX are a plus, with expertise in at least one of the two operating systems.
AI concepts and technology
Authentication processes
8+ years of related industry experience
4+ years pre-sales experience
BS/BA or equivalent work experience

Nice To Haves

CIFS/SMB. DFS and FRS experience are a plus.
Unix: Solaris, Linux, BSD, Irix, AIX, HP/UX are a plus, with expertise in at least one of the two operating systems.

Responsibilities

Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
Provide solution designs and systems engineering configurations
Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
Design technical solutions that can solve customer business problems or create a new service offering
Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners
Maintain knowledge of competitive landscape and share with peer group
Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
Effectively negotiate and pursue conflict resolution
Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Perform other related duties as assigned