Solutions Engineer
About The Position
Operating as a business‑technical advisor, the Solutions Engineer helps customers navigate intricate software choices by matching platform functionality with strategic goals and operational needs. This position facilitates critical technical discussions to define which challenges the software addresses, why particular architectures are necessary, and how the Theatro platform integrates seamlessly into current infrastructures. The Solutions Engineer focuses on the system and solution level rather than direct implementation, ensuring that software is effectively positioned and adopted to drive long‑term business success. Responsible for maintaining technical alignment and clarity, the Solutions Engineer serves as a reliable partner for both technical and business stakeholders. Their role is to ensure all software design choices are firmly rooted in platform capabilities and practical operational requirements. Working alongside Account Executives, Account Managers, and internal departments, you are tasked with: Translating customer obstacles into technical requirements Assessing the feasibility and fit of proposed solutions Advising customers on optimal architectural paths and usage strategies
Requirements
- Bachelor's Degree with 4+ years of sales, presales, solutions consulting experience OR 6+ years of sales, presales, solutions consulting experience
- Under 25% travel
Nice To Haves
- 5+ years of direct customer engagement as a technical representative for the Sales team.
- 5+ years Technical Sales process knowledge.
- Ability to follow end to end customer engagement from introduction to delivery.
- Deep experience with SaaS and HaaS
- Working knowledge of Wi-Fi and IP networking principles.
- Familiarity with APIs (Application Programming Interfaces) and common integration approaches.
- Foundational understanding of cybersecurity and data privacy best practices.
- Ideal candidates will reside in Texas or Illinois
Responsibilities
- Translating customer obstacles into technical requirements
- Assessing the feasibility and fit of proposed solutions
- Advising customers on optimal architectural paths and usage strategies
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
