Solutions Engineer
About The Position
The Solutions Engineer fills an essential role at Optimove — part technical expert, part storyteller. You'll sit at the center of our North American sales cycles: tech calls, product demos, integration deep dives, and the creative problem solving that shows a prospect how the disparate pieces of the MarTech landscape can best work together. If you're naturally curious, love solving problems, and get excited about technology — this is the role where you'll grow fastest. You don't need to have been a Solutions Engineer before. Maybe you're customer-facing today with technical capacity you don't get to use — implementation, onboarding project management, or a technically inclined CSM. Or maybe you're on the technical side — development, technical support, technical account management, customer engineering — and you're ready to bring that depth into client-facing work. If you have the technical foundation and the personality to sell with it, we'll teach you the craft: you'll be mentored by experienced Solutions Engineers and have real ownership from day one.
Requirements
- 2+ years of professional experience in a customer-facing technical role — Pre-Sales, Solutions Consulting, Technical Account Management, Technical Customer Success, Implementation, Professional Services, Technical Support — or a technical role with customer exposure. An SE title is not required.
- Technical background through education or experience, with a foundational understanding of elements like APIs, system integrations, and data structures (HTML/CSS a plus).
- Able to communicate about technology clearly and coherently, even with non-technical audiences — interpersonal skills are as valuable as technical skills in this role.
- Genuinely curious — you explore technology for fun, not just for work, and you already reach for AI tools to work smarter (or you're itching to).
- Self-driven and hungry to grow — you seek feedback, take ownership, and don't wait to be told what to do.
- You ramp up quickly and adapt well when things change (and in MarTech, they always do).
- Comfortable with ambiguity — you find the path forward even when the playbook isn't written yet.
- Strong multitasking and prioritization skills.
- Excellent interpersonal, communication, and presentation skills.
Nice To Haves
- Experience in MarTech, CRM, SaaS, or customer engagement platforms is a strong advantage.
Responsibilities
- Partner with the Sales team as the product expert on new business cycles — answering technical questions, leading tech calls and integration discussions, and running product deep dives.
- Present product demos to prospects that connect what our platform does to what each prospect actually needs — clear, compelling, and concise.
- Master Optimove's products and technologies and become the go-to resource for technical questions across the sales cycle.
- Support the completion of RFPs.
- Understand our clients' technical and business needs, and be innovative in showing how the platform can be configured to meet them.
- Use AI every day to work smarter — digging into prospects, building demo assets, sharpening the story — on a team that builds its own AI workflows and demos Optimove AI to prospects.
- Work closely with Data and Integration teams to maintain a tight connection between the "Front Stage" and "Back Stage".
- Support onboarding and ongoing education for the Sales team, especially as it relates to the product.
- Continuously develop your MarTech expertise — we invest in your learning.
- Attend conferences and prospect on-sites as needed.
Benefits
- Commission
- Mentorship by experienced Solutions Engineers
- Real ownership from day one
- Investment in learning
- Equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
