AWS - Solutions Engineer - Hybrid - Norcross, GA

USAN • Norcross, GA

21h • Hybrid

About The Position

USAN is seeking an enthusiastic AWS - Solutions Engineer to join our Amazon Connect solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of solutions aimed at the contact center space. You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be contributing towards integrations between the Amazon Connect solution and a myriad of 3rd party solution partners, including USAN-proprietary systems/products.

Requirements

• 3+ years of experience designing and configuring cloud and/or premise-based (ACD) Automatic Call Distribution / Contact Center solutions
• Excellent analytical and problem-solving skills
• General knowledge of professional software development practices & best practices for the full software development life cycle
• Team oriented and self-motivated
• The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions

Nice To Haves

• Bachelor’s degree in Business or IT-related fields
• 3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.)
• Experience in Amazon Quicksight, Contact Lens, Wisdom, etc.
• General working knowledge of SQL database concepts
• Demonstrated ability to take a project or significant feature from concept to launch

Responsibilities

• Collaborate externally with customer business and technical leads to understand ongoing and upcoming business challenges/opportunities
• Translate customer requirements into technical requirements
• Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
• Perform problem resolution for existing solutions
• Make informed design and configuration decisions
• Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends

Benefits

• Competitive compensation program
• Outstanding benefits package (including medical, dental, vision and life insurance)
• 401(k) plan
• Excellent holiday/vacation plans
• Employee Referral Bonus Program
• Annual performance-based bonus
• Ongoing training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level