Solutions Engineer

Axis Communications • Chelmsford, CT

6d • Hybrid

About The Position

The Solutions Engineer (SE) will serve as a regional technical expert and product portfolio manager for assigned technologies in the Americas. Acting as a strategic liaison between regional teams and Global Headquarters, the SE will gather market feedback, competitive insights, and customer needs to inform product development. This role bridges R&D, sales, and support - from early product inception through launch, implementation, and next-generation iterations. SEs deliver deep technical expertise to customers and internal teams through content creation, training, pre-sales support, thought leadership, and field engagement, while continuously feeding market intelligence back into product roadmaps.

Requirements

• Ability to balance technical aptitude with business acumen
• Creativity, curiosity and passion for technology
• Strategic, analytical, inquiring and critical thought process
• Capacity to work with all levels of management
• Conscience of deadlines with strong organizational skills
• Detailed problem solving
• Drive, determination and self-disciplined approach to achieving results
• Professional etiquette
• Passion for presenting and telling stories through content creation
• Well-developed interpersonal and communication skills, strong presentation skills
• Work collaboratively within the organization
• Technical depth in IP networking, video transport, and surveillance systems
• Experience with computer networking infrastructure technologies
• Knowledge of video transport streaming protocols and compression technologies
• Experience in IP Networking covering LAN and WAN hardware (routers, firewalls etc.) configuration, low level protocol knowledge (RTP, TCP/IP, UDP) and experience with IGMP and multicasting
• 5+ years’ experience in physical security industry
• B.S. degree in computer science or related field preferred

Responsibilities

• Collect and synthesize market trends and customer feedback, use cases, and feature requests to inform global product roadmap priorities
• Operate as subject matter expert on assigned technology features and capabilities
• Support the creation and distribution of technical content within the Americas
• Analyze portfolio sales performance, feature releases, and market trends to inform regional strategy
• Understand competitive landscape on assigned technologies
• Support pre-sales and professional services activities, including field work and visits
• Support pilots and proof of concept implementations when relevant
• Represent Axis at both internal and external speaking opportunities when appropriate
• Work in lock step with product marketing and Academy to assist with messaging around technologies for the local market
• Act as a technical liaison for Area Technical teams; assisting with technical knowledge transfer and supporting large or complex pre-sales projects

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Fitness/health and wellness programs
• Paid parental leave
• Dependent care reimbursement account
• Generous vacation benefit
• 3-week sabbatical on your 5-year anniversary (and every 5 years after)
• 401(k) program
• Employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees