Solutions Engineer

Mountain America Credit Union • Sandy, UT

9d • Hybrid

About The Position

This role is responsible for specific SaaS products and focuses on applying platform recommended best practices to build solutions to solve business problems. As well as working within platform standards to build integrations and full software solutions where necessary. With a focus on quality, security, and performance. They are also responsible for configurations and maintenance of the assigned SaaS products. Increasingly, this role leverages the Microsoft Azure cloud platform and Microsoft AI services—including Azure OpenAI Service and Microsoft Copilot—to extend the assigned SaaS products with secure, intelligent, cloud-native capabilities. The role involves building and maintaining forms, fields, tables, apps, components, and dashboards using out-of-the-box tools, as well as configuring and maintaining features, modules, and environments according to development and business needs. It applies the SDLC to all custom apps and components integrated with the platform, supports the deployment of solutions according to platform standards and best practices, and builds and maintains workflows to manage business processes. The role also promotes credit union coding standards and platform best practices for development, builds platform extensions through scripts, components, business rules, plugins, and solutions, and participates in collaborative code review and solution review sessions. It involves creating unit tests, assisting quality engineers with automated integration and UI tests, and promoting best practices and standards for the platform. Collaboration within a Scrum team, with Product Management, and Business Stakeholders is key, as is meeting end-user needs professionally and communicating effectively. The role contributes to documentation, commits to continuous learning, and stays current with SaaS product roadmaps, emerging technologies, and development techniques. It also assists in diagnosing and resolving production issues and designs, builds, and integrates AI-powered features using Microsoft AI services, following responsible-AI principles and security standards. Building and deploying cloud-native integrations and services on Microsoft Azure with automated CI/CD pipelines is also a responsibility.

Requirements

• Minimum 2 years of experience working on the assigned SaaS products.
• Experience with building out of the box solutions for the assigned SaaS products.
• Experience with extending the platform through scripts, components, plugins, or event triggers.
• Ability to translate business problems into platform solutions.
• Ability to work with business stakeholders and understand their issues and requirements.
• Familiarity with mainstream object-oriented languages such as C# or Java.
• Experience with JavaScript or web front end frameworks like React or Angular.
• Experience with creating and consuming web services, including both REST and SOAP.
• Experience with accessing and querying databases like MSSQL Server
• Experience with Scrum and associated tools such as Azure DevOps or GitHub.
• Experience building and deploying solutions on Microsoft Azure, including services such as Azure App Service, Azure Functions, Azure Logic Apps, Azure API Management, and Azure SQL Database.
• 2–5 years delivering solutions on one or more enterprise platforms.
• Demonstrated ability to clearly express ideas verbally and in writing; document outcomes for stakeholders.
• Ability to work autonomously and collaboratively in a fast-paced environment; strong time management; adaptive to change; excellent interpersonal skills.

Nice To Haves

• Familiarity with credit union/banking systems and processes is preferred.
• Preferred experience designing or integrating generative-AI solutions with Azure OpenAI Service and Azure AI Search, including retrieval-augmented generation (RAG) and prompt-engineering patterns.
• Experience using Microsoft Copilot or Copilot Studio to extend business applications with AI assistants is a plus.
• Experience with Microsoft 365 tools (Word, Excel, PowerPoint) and diagram software such as Visio or Lucidchart.
• Experience with the Microsoft Azure portal and AI-assisted development tools such as GitHub Copilot is a plus.

Responsibilities

• Building and maintaining forms, fields, tables, apps, components, and dashboards using out of the box tools.
• Configuring and maintaining features, modules, and environments according to development and business needs.
• Applying SDLC to all custom apps and components integrated with the platform.
• Supporting the deployment of solutions according to platform standards and best practices.
• Building and maintaining workflows to manage business processes.
• Promoting and applying credit union coding standards together with the platform recommended best practices for development.
• Building platform extensions through scripts, components, business rules, plugins, and solutions according to the recommended standards of the platform.
• Regularly participating in collaborative code review and solution review sessions.
• Creating unit tests with appropriate solution coverage and assists quality engineers in developing automated integration tests and UI tests.
• Promotes best practices and standards for the platform.
• Collaborates effectively in a Scrum team, with the desire to perform a variety of tasks as needed to fully complete stories in accordance with the accepted definition of done.
• Collaborate regularly and effectively with the Product Management team and Business Stakeholders.
• Meets the needs of the end user in a quality, consistent, and professional manner, using independent judgment where appropriate.
• Communicates effectively and professionally to both team members and credit union employees in other departments.
• Contributes to general and technical documentation for platform solutions.
• Commits to continuously learn and improve, in both technical expertise and soft skills.
• Keeps current with the specific SaaS product roadmap and features.
• Assists in diagnosing and resolving production issues.
• Designing, building, and integrating AI-powered features into platform solutions using Microsoft AI services such as Azure OpenAI Service, Azure AI Foundry, and Microsoft Copilot Studio, following responsible-AI principles and Credit Union security standards.
• Building and deploying cloud-native integrations and services on Microsoft Azure (such as Azure Functions, Logic Apps, App Service, and API Management), with automated CI/CD pipelines in GitHub and Azure DevOps.

Benefits

• Friendly, comfortable and inclusive work environment
• Fun employee activities
• Exciting charity events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level