Solutions Engineer

IDN Recruitment • San Francisco, CA

64d • Onsite

About The Position

Our client is a small, fast-growing team of engineers in San Francisco powering Fortune 100 enterprises, YC startups, public investment firms, and growth-stage companies. Company is tackling one of the most persistent challenges in data infrastructure: extracting accurate, structured information from complex documents at scale. We have a breakthrough approach to document understanding that combines intelligent schema mapping with fine-tuned extraction models where legacy OCR and other parsing tools consistently fail. This is a highly technical, customer-facing role at a fast-growing YC-backed startup where you'll be the go-to technical expert in the sales process — working alongside AEs to drive deals forward and ensure customers succeed in production.

Requirements

• 3+ years in a customer facing technical role (pre-sales Solutions Engineering, Forward Deployed Engineering, etc.) at a technical B2B company
• Strong familiarity with sales processes (e.g., MEDDIC, Command of the Message) — you understand how deals get done
• Hands-on experience with APIs, distributed systems, and production infrastructure (Kubernetes a strong plus)
• Proficiency in Python for tooling, automation, and backend integrations
• Must be customer-facing — pure software engineering backgrounds without client-facing experience will not be considered

Nice To Haves

• Kubernetes

Responsibilities

• Partner closely with Account Executives throughout the sales cycle, owning all technical discovery, demos, and evaluations
• Deploy and configure extraction pipelines within customer environments, supporting pilots and production rollouts
• Diagnose and resolve accuracy, latency, and infrastructure issues across distributed systems for enterprise customers
• Build internal tools and customer-facing utilities in Python to support integrations and downstream workflows
• Collaborate with ML, platform, and product teams to surface customer feedback and improve the platform

Benefits

• Competitive salary
• Competitive equity
• Visa sponsorship available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed