Solutions Engineer, Post-Sales (remote, US East Coast)

Checkly • Raleigh, NC

6d • Remote

About The Position

This role starts where the sale ends. You will onboard new customers, train their engineering teams, and stay close to those accounts as their use of Checkly grows. You are the technical counterpart in the account, and you run your own customer meetings. We're looking for a Solutions Engineer to make sure customers get real value out of Checkly after they sign. You will learn Checkly and the monitoring space deeply, then help customers solve real reliability problems. You will own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production. You will run workshops and trainings for customer engineering teams. You will be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team. You will run your own customer meetings, from technical deep dives to account check-ins. You will contribute to technical documentation and internal playbooks as you learn what works. You will speak with customers directly and share your learnings with Product Engineering and Marketing.

Requirements

• Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow.
• Solutions engineering, professional services, customer success engineering, technical account management, or a similar path.
• Hands-on experience with monitoring, observability, or automated testing.
• Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).
• Ability to use AI tools to accelerate customer-facing work: researching a customer's stack, generating tailored example code, building proof-of-concept repos, drafting technical responses.
• Genuine interest in working directly with customers.
• Excellent spoken and written English skills.
• Ability to be autonomous and self-motivated in an async-work environment.
• Based on the US East Coast, in Eastern Time (ET).
• Able to travel occasionally to customers.

Nice To Haves

• Startup experience is helpful, but not required.

Responsibilities

• Own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production.
• Run workshops and trainings for customer engineering teams.
• Be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team.
• Run customer meetings, from technical deep dives to account check-ins.
• Contribute to technical documentation and internal playbooks.
• Speak with customers directly and share learnings with Product Engineering and Marketing.

Benefits

• Transparent salary
• Stock options
• Flexible paid vacation
• Paid sick leave
• Up to 14 weeks of paid parental leave
• US: Medical, Dental, Vision, FSA, long- and short-term disability, life insurance, 401(K) and more
• Annual company on-site

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed