Solutions Engineer, Cloud Communications

Clio • Remote - USA, NV

1d • $122,800 - $166,000 • Hybrid

About The Position

Clio is seeking a Solutions Engineer with a focus on VoIP and unified communications to join its growing Sales team. This specialized role within the Solutions Engineering team will address the technical aspects of telephony, including porting, network readiness, hardware provisioning, and telecom regulatory requirements, in addition to core Solutions Engineer duties. The ideal candidate is positive, growth-oriented, and takes ownership of projects. As an excellent communicator with a natural curiosity, they will explain complex technical solutions to various stakeholders and partner with Account Executives to support and close business. This role involves supporting the full sales cycle, from technical scoping and solution architecture in presales to proper handoff to Customer Success, with a deep understanding of voice/UCaaS technical validation, migration planning, and competitive positioning against VoIP and UCaaS providers.

Requirements

• 2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider.
• Working knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and the general shape of network requirements (bandwidth, latency, jitter), well enough to speak to them credibly with technical and non-technical stakeholders alike.
• Creative problem solver with a proven track record of success.
• Ambitious, curious mindset to always work to find creative solutions to difficult problems.
• Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value.
• Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets.
• Comfortable delivering technical sales presentations, product positioning, and objection handling, including confidently addressing questions about call quality, network readiness, hardware compatibility, and migration risk.
• Ability to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms.
• Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure.

Nice To Haves

• Direct experience with VoIP, UCaaS, or telephony platforms (e.g. RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT) in a Sales Engineering, implementation, or technical support capacity.
• Hands-on experience with number porting processes, SIP trunking, or desk phone/hardware provisioning (e.g. Yealink, Polycom).
• Familiarity with telecom regulatory requirements such as E911, STIR/SHAKEN, or 10DLC registration.
• Exposure to CCaaS/contact center concepts (ACD, skills-based or dynamic call routing, queuing, agent-level call reporting), useful for speaking credibly with higher-volume or multi-office firms whose needs extend beyond standard business telephony.
• Familiarity with open-source telephony platforms or similar softswitch/PBX architectures.
• Demonstrate a keen interest in improving your craft by using AI.

Responsibilities

• Provide business value and technical sales support for assigned opportunities for VoIP/telephony related deals.
• Collaborate closely with Sales to clearly articulate Clio Cloud communication capabilities and App Ecosystem integration partners.
• Understand competitive landscape and differentiation, migration services, and industry best practices.
• Serve as the technical lead and owner of technical deal strategy, including VoIP-specific scoping such as number porting complexity, network readiness, hardware/desk phone requirements, and multi-office or high call-volume routing needs.
• Strategize with Sales to create business value, drive urgency, and contribute to revenue goals.
• Enable Sales to deliver targeted, business-value driven VoIP/telephony demonstrations, and meetings.
• Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations (e.g. migrating off RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, or an on-prem PBX), and hardware provisioning.
• Serve as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales conversations (e.g. E911, number portability, call recording and consent considerations), directing customers to Legal/Compliance for anything requiring a definitive answer.
• Stay on top of industry news, AI tools, technology products, platforms, and partners to ensure you and your team provide deep industry and ecosystem expertise, including the broader UCaaS/VoIP competitive landscape.
• Collaborate closely with Product, Customer Success, and Engineering teams to help collect, document, communicate, and influence product roadmap based on market/customer requirements.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed