Cloud Solutions Engineer I

Brotherhood Mutual Careers • Fort Wayne, IN

7d • Onsite

About The Position

Responsible for the administration, support, adoption, and continuous improvement of the Microsoft 365 ecosystem. Provides technical support, user enablement, and operational stewardship to ensure secure, reliable, and effective cloud-based productivity services that support organizational goals.

Requirements

• Associate’s degree in an Information Systems related field or equivalent degree.
• One to two years of experience working with hardware, software, and/or communication networking or infrastructure issues.
• Demonstrate ability to effectively communicate, collaborate, and interact with coworkers and teams.
• Demonstrate working knowledge of platform administration concepts such as configuration, deployment, permission, security structures, etc.
• Possess strong detail orientation.
• Demonstrate problem-solving and critical-thinking skills.
• Must be flexible and adaptable to handle shifting needs, evolving priorities, and urgent situations that arise.
• Possess excellent time management skills and an ability to work in a deadline-driven environment.
• Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.

Nice To Haves

• Information Technology Certifications (Microsoft, CompTIA, IBM, etc.) are desired.
• Willingness to acquire elementary insurance knowledge.

Responsibilities

• Build upon current administration and maintenance of Microsoft 365 apps (Outlook, Word, Excel, OneDrive, Stream, Forms, Teams, etc.), Power Platform, and/or Atlassian software products to ensure consistent and sustainable service to the business.
• Coordinate with the department team to ensure awareness of updates, newly available integrations, opportunities, and potential limitations of service in products.
• Collaborate with subject matter experts across the enterprise to ensure current and future cloud-based productivity applications are effectively utilized, understood, and leveraged.
• Provide support for cloud-based productivity applications including feature research, needs analysis, solutions definition, governance, security, and training, in alignment with IT strategy and the business objectives of the enterprise.
• Serve as the first point of contact for constituents who utilize Atlassian and/or Microsoft 365 cloud products, displaying a commitment to providing excellent customer service in all interactions through professional verbal and written communication.
• Deliver prompt, courteous, and accurate follow-up to tickets and support calls through either completion or escalation.
• Participate in product testing, tool building, and piloting new projects.
• Create and lead an evolving coordinated training program for user groups on best practices in applications and technology through various delivery modalities.
• Contribute to the administration, support, implementation, and maintenance of the corporate CRM and custom applications and related processes.
• Assist users to identify needs and opportunities to improve application configuration, management, and delivery.
• Assist with unit testing, integration testing and user acceptance testing prior to production deployments.
• Create, maintain, and present technical documentation relating to deployed solutions and configurations.
• Complete other projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree