Solutions Engineer - Bilingual French/English

Acronis • Quebec, QC

1d

About The Position

Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all-in-one solution. As a Sales Solutions Engineer at Acronis, you will join an amazing, global team of smart, passionate and knowledgeable Solution Engineers. Your key priority will be to work closely with the Sales Team to execute technical pre-sales and post-sales activities that will advance all aspects of the sales cycle. You will work directly with partners and customers to fully understand their requirements in Cyber Security, Data Protection and Disaster Recovery, and then articulate the features and benefits of the appropriate Acronis solutions to drive adoption of our products and services.

Requirements

• At least 5 years of experience in a relevant position
• Experience with cloud-based applications such as Microsoft 365 and Google Workspace
• Backup, Disaster Recovery, and Storage solution design experience
• Security experience in one or more of the following areas: Antivirus / Ransomware Protection EDR/MDR/XDR Email Security Network Security
• Knowledge of Microsoft operating systems (Linux or other operating systems beneficial)
• Ability to articulate both technical concepts and business value propositions clearly
• Experience with customer engagement and sales opportunity management practices
• Strong listening skills, creativity, intuition, and a team-oriented mindset with the ability to solve problems effectively
• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while maintaining accuracy
• Strong communication skills with the ability to influence, present, and negotiate effectively with both technical and business audiences
• Fluency in English and French (written and spoken), with the ability to confidently deliver technical presentations, demos, and customer engagements in both languages
• Experience supporting bilingual (English/French) customers or partners, including the ability to translate technical concepts and documentation accurately between languages
• Ability to collaborate across international and multicultural teams.
• Ability to travel (including international)

Responsibilities

• Collaborate with sales teams and business partners to articulate solutions for service providers, partners, and end customers.
• Participate as an Acronis technology expert in meetings, conduct demos, and pitch products throughout the sales cycle.
• Engage with customers, partners, and internal teams to coordinate activities for selling Acronis solutions.
• Analyze business requirements, market strategies, and policies relating to data protection.
• Manage strategic accounts in collaboration with Acronis Account Managers to influence and develop sales strategies.
• Facilitate customer evaluations and proof-of-concept activities for Acronis solutions.
• Perform technical troubleshooting and secure technical wins during the pre-sales process.
• Position solutions that address customer business problems and act as a trusted technical advisor.
• Conduct hands-on demonstrations and knowledge transfer of Acronis solutions to customers and partners.
• Gather technical requirements, develop cost-effective solutions, and present them to prospects.
• Develop responses to RFIs and RFPs.
• Assist in integrating MSPs’ RMM platforms with the Acronis platform and work closely with cross-functional teams.
• Understand complex customer needs and develop innovative solutions.
• Provide customer and market feedback to Product Management, Engineering, and other Acronis teams.
• Position and support Infrastructure-as-a-Service (IaaS) solution, including hosting and management of virtual machines (VMs) within the Acronis platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed