Business Sales Operations Specialist (Bilingual French & English)- Partner Solutions

TELUS • Calgary, AB

7d • Hybrid

About The Position

The TELUS Partner Solutions Business Sales Operations Specialist functions as the strategic bridge between sales, operations, and our customers—blending analytical oversight with high-level relationship management. Unlike traditional analyst teams, we possess the agency to directly influence revenue growth and operational efficiency through proactive, cross-functional leadership. As a Business Sales Operations Specialist, you'll be instrumental in driving wholesale customer success while optimizing our internal operations, ensuring every partnership delivers exceptional value.

Requirements

• Bachelor's degree in Business, Economics, Finance, or related field
• 1-2 years of experience in sales support, customer success, or business analysis roles
• Fluency in French and English (written and spoken mandatory) — Excellent written and verbal communication skills
• Proficiency with SFDC (Salesforce) and comfort learning business intelligence tools like Tableau
• Strong analytical skills and ability to manage multiple priorities in a fast-paced environment
• Experience working with customer contracts or billing systems
• Enthusiasm for technology and a proactive mindset toward process automation and continuous improvement

Nice To Haves

• Experience with telecommunications products, services, or wholesale business models
• Familiarity with process improvement methodologies or continuous improvement frameworks
• Experience with financial analysis or revenue forecasting
• Openness to adopting and leveraging AI tools to enhance productivity and drive process innovation

Responsibilities

• Establish success criteria for new logos and large deals, ensuring Wholesale Services Agreements are accurately created, signed, and registered in TELUS systems
• Support the TELUS Partner Solutions Sales team in revenue growth and acquisition initiatives within assigned accounts, acting as a strategic liaison between sales, operations, and customers
• Identify and drive process improvements and automation opportunities to increase operational efficiency and performance, with a focus on automating manual workflows and legacy processes
• Manage contract lifecycles including generating renewal reports, conducting 90-day reviews of expiring contracts, and overseeing implementation of negotiated rate changes
• Interpret client contracts to understand deliverables, address billing disputes, and act as an internal advocate for customers navigating service issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level