Solutions Engineer/Architect

Kargo • San Francisco, CA

5d

About The Position

At Kargo, the mission is to connect the physical world of freight with the digital ecosystem used to manage it. Kargo’s loading dock sensor platform verifies incoming and outgoing freight and aggregates data to help shippers and carriers manage dock operations, switch suppliers, and understand material flow in real time. The Solutions Engineer/Architect helps customers plan and implement Kargo solutions, improve logistics processes, and connect customer systems with Kargo’s hardware and software. The role works with clients and internal teams, supports product strategy and continuous improvement, presents solution value and ROI, and delivers product demonstrations. Travel is approximately 50% of the time.

Requirements

• At least 5 years of experience in a customer-facing technical solutions role is preferred.
• Excellent communication and presentation skills.
• Problem-solving attitude and strong listening skills.
• Willingness to travel approximately 50% of the time.

Nice To Haves

• Understanding of supply chain requirements in Food & Beverage, 3PL, and/or complex distribution systems, including related WMS, TMS, ERP, and other automation solutions.
• Experience and proficiency with Atlassian Suite, Figma, Datadog, and other productivity software solutions.
• Bachelor’s degree in Industrial Engineering, Engineering, or similar experience.

Responsibilities

• Collaborate with clients and internal teams to map the client journey before and after Kargo implementation, using process maps, flow charts, spaghetti diagrams, and photographed documentation of cargo and freight types.
• Participate in customer-facing meetings with Account Executives and Client Operations to gather implementation information, including ROI calculations, deliverables, and process-enhancement or efficiency-improvement suggestions.
• Provide industrial and software engineering support for process improvements involving Kargo’s computer vision, machine learning, software stack, and compute.
• Support field operations for future and existing customers to create process efficiencies before and after Kargo installation.
• Enhance and streamline the shipping and installation process for physical Kargo towers.
• Work with Hardware, Software, and Field Service teams to optimize Kargo tower placement and warehouse space utilization.
• Map facility inbound and outbound processes—including shipment creation, scheduling, driver check-in and check-out, and operational reporting—to improve visibility into current- and future-state operations.
• Identify opportunities to improve Kargo software features and functionality and automate document and data ingestion, digitization, and validation through integration.
• Identify accuracy gaps related to Kargo’s product value and map technical integration specifications between clients’ systems of record and Kargo’s software stack.
• Attend Client Solutions meetings to support continuous improvement across Kargo’s client base.
• Collaborate with partners and system integrators, providing product, business, and technical knowledge in support of product strategy.
• Provide expertise in architecting solutions that meet complex business requirements.
• Present the value and ROI concepts behind solution implementation.
• Build and deliver detailed and high-level product demonstrations using predetermined scripts or free-form presentations.
• Manage and work within a dedicated demo environment.
• Work collaboratively to support the company’s product strategy and growth.
• Support continuous improvement of Kargo products, including design and operational improvements.
• Travel approximately 50% of the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed