Solutions Director

Zip • Toronto, ON

3d • Hybrid

About The Position

Zip is seeking a Solutions Director to act as a senior implementation leader within our Solution Consulting organization. This role serves as the strategic anchor for our largest, most complex, and highest-stakes enterprise implementations. The Solutions Director will be responsible for executive oversight of complex deployments, team strategy and process scalability, and leadership development.

This role requires an experienced consulting or professional services leader who enjoys combining big-picture strategy with hands-on technical problem-solving. The Solutions Director will lead complex projects, define implementation strategy and playbooks, drive leadership development, ensure cross-functional executive alignment, and establish governance and quality standards.

Requirements

• 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting
• At least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company
• Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements)
• A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs
• Exceptional focus on mentorship and leadership development
• Outstanding communication, negotiation, and conflict-resolution skills
• Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change

Nice To Haves

• Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows

Responsibilities

• Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments.
• Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
• Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing.
• Drive standardization across the team without sacrificing flexibility.
• Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects.
• Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture.
• Partner closely with Sales, Product, Engineering, and Customer Success leadership.
• Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
• Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).

Benefits

• Top-tier salary
• Generous equity packages
• Comprehensive health, dental, and vision benefits
• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for hybrid employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed