RQ10555 - Solutions Designer - CRM - Senior

Maarut • Toronto, ON

5d

About The Position

Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables.

Requirements

• 10+ years of proven experience designing and developing large, complex Sibel CRM solutions that meet defined business requirements and project deliverables.
• 10+ years experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards.
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills.
• A team player with a track record for meeting deadlines.
• Strong knowledge of CRM platforms and applications, including supporting operating systems and deployment environments.
• Working knowledge of database technologies, programming languages, and communication protocols relevant to CRM solutions.
• Knowledge of infrastructure architecture, OPS directory and messaging standards, and facility service delivery processes.
• Solid understanding of security, backup, recovery, and high-availability design principles for enterprise CRM systems.
• Experience preparing technical specifications for system installation, integration, testing, and performance validation.
• Ability to assess system performance and capacity, recommend improvements, and design scalable solutions.
• Awareness of emerging technologies, trends, and products, with the ability to assess their applicability to short- and long-term CRM strategy.
• Familiarity with cost models, procurement processes, and vendor engagement considerations within solution design.
• Working knowledge of project management methodologies (e.g., PMBOK) and the ability to contribute effectively within structured project environments.
• Strong analytical and conceptual thinking skills, including the ability to conduct cost-benefit analyses and evaluate technology investment options.
• Experience creating and maintaining comprehensive technical documentation, including architectural designs, specifications, and solution blueprints.
• Ability to clearly articulate solution designs and trade-offs to both technical and non-technical stakeholders.
• Excellent verbal and written communication skills, including presentation and design review facilitation.
• Strong problem-solving and decision-making abilities, applied to complex CRM and enterprise architecture challenges.
• Effective interpersonal, negotiation, and collaboration skills, with a proven ability to work in team-based environments.
• Reliable, deadline-driven professional with a strong sense of accountability and ownership.

Responsibilities

• Design of hosting technology solutions based on client's service specifications, standards, policies, best practices and cost models to meet client CRM application business requirements and project/initiative deliverables.
• Gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environment and standards.
• Participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
• Assess performance and capacity of existing systems, making recommendations for improving performance.
• Prepare technical documentation.
• Plan, migrate, implement and sustain large complex system development projects.
• Evaluate technology developments, trends and new products to assess application to client short and long term technology requirements.
• Conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
• Design and develop large, complex CRM applications.
• Evaluate systems to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
• Support multi-service, integrated CRM environments, ensuring alignment with organizational and client needs.
• Facilitate design reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed