Solutions Demonstration Specialist (JH)
About The Position
The Solution Demonstration Specialist prepares and delivers dynamic, client-tailored demonstrations of DSS, Inc.’s software solutions. As a subject matter expert, the specialist builds relationships with prospective clients and supports the sales cycle to drive business growth. The role requires an in-depth understanding of Juno Health applications, EHR workflows across clinical, administrative, and billing areas, major EHR modules, and a range of care settings. It also requires working knowledge of how application modules integrate. The specialist leads the evaluation of demonstration requirements and development of an approach to meet objectives; creates and maintains agendas, documentation, presentations, and demonstration environments; and may lead other demonstration team members on large or complex demonstrations. The role works with Operations, Sales, and Marketing to prepare for industry trade shows and represents Juno Health at those events. Travel is required for sales efforts and trade shows, potentially including weekends or holidays. The position also supports process improvement, stays informed about product roadmaps to explain future development to clients and prospects, and participates in reviewing and responding to prospect opportunities with the Sales and Proposal Departments. Employees are subject to security and privacy requirements under HIPAA, FedRAMP, and NIST 800-53, including required FedRAMP training and additional training for certain higher-risk roles or levels of access.
Requirements
- Bachelor’s degree, or an equivalent combination of work experience and/or education.
- Clinical license in nursing or another clinical specialty.
- At least 3 years of practical professional experience in software demonstrations.
- At least 5 years of experience working in a healthcare-related work environment.
- Healthcare industry experience in Information Technology or Clinical Informatics.
- High degree of professionalism and exceptional in-person and remote presentation skills, including the ability to actively listen and qualify questions.
- Exceptional written and verbal communication skills.
- Comfort presenting to and interacting with all levels of management, including C-suite executives.
- Ability to analyze business and integrated workflow needs and align them with software functionality.
- Ability to maintain accuracy and sensitivity under tight timelines and schedules, adjust priorities, and meet deadlines.
- Ability to organize time, identify barriers to progress, propose solutions, and set priorities.
- Ability to work effectively in a rapidly growing organization and under pressure.
- Customer-service focus and a professional, courteous, and articulate manner.
- Proficiency with Microsoft Office products, including Teams, PowerPoint, Word, Excel, and Outlook, or willingness and drive to train or retrain.
- Excellent listening skills and a commitment to clear, concise, and timely communication.
- Aptitude for understanding technical and business processes and learning new software.
- Strong analytical and problem-solving skills, attention to detail, and ability to handle complex execution.
- Ability to travel unassisted up to 75% of the year by common carrier and/or personal automobile.
- Ability to lift up to 10 pounds unassisted several times per day and up to 50 pounds unassisted while traveling.
Nice To Haves
- Education in pursuit of a clinical license.
- Experience in a similar role for a healthcare software development vendor or in another healthcare setting.
- Ability to work independently, contribute as a team member, and act from an organizational perspective.
- Exceptional ability to partner with staff from multiple departments and develop and maintain long-term supportive relationships.
- Knowledge of interoperability standards such as HL7, FHIR, and CCD.
- Understanding of regulatory requirements such as HIPAA, Meaningful Use, and MACRA/MIPS.
- Awareness of competitor products and differentiators.
- Clinician-based experience, such as Registered Nurse or provider experience.
- Additional position-applicable experience.
Responsibilities
- Prepare and deliver dynamic, client-tailored demonstrations of DSS, Inc. software solutions.
- Develop and maintain an in-depth understanding of Juno Health software applications and working knowledge of application module integration.
- Lead the evaluation of demonstration requirements and develop an approach to meet demonstration objectives.
- Create and maintain internal and external agendas, documentation, and presentations for successful demonstrations.
- Lead other demonstration team members on large or complex demonstrations.
- Maintain and prepare demonstration environments for demonstration events.
- Comply with system implementation standards and guidelines.
- Work with Operations, Sales, and Marketing to prepare for industry trade shows and represent Juno Health at those shows.
- Travel to support sales efforts and attend trade shows, following Juno Health travel policies; travel may include weekends and holidays.
- Participate in management-facilitated process improvement to tailor demonstration processes to organizational needs.
- Work with Sales and Marketing leadership to stay current on product roadmaps and communicate future development to clients and prospects.
- Participate in reviewing and responding to prospect opportunities through the Sales and Proposal Departments.
- Complete applicable security and privacy training and comply with HIPAA, FedRAMP, and NIST 800-53 requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
