Solutions Demonstration Specialist (JH)

Document Storage Systems • North Palm Beach, FL

1d

About The Position

The Solutions Demonstration Specialist prepares and delivers dynamic, client-tailored demonstrations of Juno Health and DSS, Inc. software solutions. Acting as a subject matter expert, the specialist builds relationships with prospective clients and supports the sales cycle. The role requires a deep understanding of EHR workflows and modules, care settings, Juno Health applications, and how application modules integrate.

The specialist leads the evaluation of demonstration requirements and development of demonstration approaches, creates and maintains demonstration agendas, documentation, and presentations, and prepares and maintains demonstration environments. For large or complex demonstrations, the specialist serves as a team leader for other demonstration team members. The role also supports implementation standards, collaborates with Operations, Sales, and Marketing on trade shows, represents Juno Health at industry events, and contributes to prospect opportunity reviews and responses. Travel may be up to 75% of the year and may include weekends or holidays.

The position includes participation in process improvement and keeping current on product roadmaps so the specialist can discuss future development with clients and prospects. Employees are subject to security and privacy requirements under HIPAA, FedRAMP, and NIST 800-53, including required FedRAMP training and additional training based on risk category, role, and access level.

Requirements

• Bachelor’s degree, or an equivalent combination of work experience and education.
• Clinical license in nursing or another clinical specialty.
• At least 3 years of practical professional experience in software demonstrations.
• At least 5 years of experience working in a healthcare-related environment.
• High degree of professionalism and exceptional in-person and remote presentation skills, including active listening and question qualification.
• Exceptional written and verbal communication skills.
• Comfort presenting to and interacting with all levels of management, including C-suite executives.
• Ability to analyze business and integrated workflow needs and align them with software functionality.
• Ability to maintain accuracy and sensitivity under tight timelines and schedules.
• Ability to adjust priorities to meet deadlines, organize time effectively, identify barriers, propose solutions, and set priorities.
• Ability to work effectively in a rapidly growing organization and under pressure.
• Customer-service focus and a professional, courteous, and articulate manner.
• Proficiency with Microsoft Office products, including Teams, PowerPoint, Word, Excel, and Outlook, or willingness and drive to train or retrain.
• Proven aptitude for understanding technical and business processes and learning new software.
• Healthcare industry experience in information technology or clinical informatics.
• Strong analytical and problem-solving skills, including complex execution and attention to detail.
• Ability to travel unassisted up to 75% of the year via common carrier and/or personal automobile.
• Ability to meet the described physical demands, including standing, sitting, walking, stooping, lifting, computer work, telephone work, and reading.

Nice To Haves

• Experience in a similar role for a healthcare software development vendor or another healthcare setting.
• Ability to work from an organizational perspective, independently, and as a contributing team member.
• Exceptional ability to partner with staff across departments and develop and maintain long-term supportive relationships.
• Knowledge of interoperability standards such as HL7, FHIR, and CCD.
• Understanding of regulatory requirements such as HIPAA, Meaningful Use, and MACRA/MIPS.
• Awareness of competitor products and differentiators.
• Clinician-based experience, such as Registered Nurse or provider experience.
• Education in pursuit of a clinical license.
• Additional experience applicable to the position.

Responsibilities

• Develop and maintain an in-depth understanding of Juno Health software applications and working knowledge of application module integration.
• Prepare and deliver dynamic, client-tailored software demonstrations.
• Evaluate demonstration requirements, establish objectives, and develop a demonstration approach.
• Lead creation and maintenance of internal and external agendas, documentation, and presentations for demonstrations.
• Lead other demonstration team members during large or complex demonstrations.
• Prepare and maintain demonstration environments for demonstration events.
• Comply with system implementation standards and guidelines.
• Work with Operations, Sales, and Marketing to prepare for industry trade shows and represent Juno Health at those events.
• Travel up to 75% of the year to support sales efforts, attend trade shows, and perform other duties as directed, following company travel policies.
• Participate in management-facilitated process improvement opportunities to tailor demonstration processes to organizational needs.
• Work with Sales and Marketing leadership to stay current on product roadmaps and communicate future development to clients and prospects.
• Participate in reviewing and responding to prospect opportunities through the Sales and Proposal Departments.
• Comply with security and privacy requirements, including HIPAA, FedRAMP, and NIST 800-53, and complete required training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level