Solutions Consultant

Trulioo • Vancouver, BC

7d • CA$75,000 - CA$95,000 • Hybrid

About The Position

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

Requirements

• 2-5 years of experience in presales, technical support, consulting, or a similar customer-facing role
• Ability to participate in structured discovery and independently translate requirements into solutions
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• Demonstrated ability to learn new technologies quickly
• Analytical thinking and problem-solving capability
• Own and drive trade-off conversations using defined operating parameters
• Understanding of APIs and integrations, including RESTful APIs and JSON

Nice To Haves

• Exposure to tools like Postman or similar API clients is an asset
• Familiarity with LLM/AI prompting techniques and best practices
• General understanding of how systems integrate and exchange data
• Interest or exposure to identity verification, fintech, or compliance
• Experience working in a SaaS environment
• Comfort working with both technical and business stakeholders

Responsibilities

• Partner with Account Executives to lead discovery conversations, identifying customer business goals, technical requirements, and constraints
• Own solution design, translating discovery insights into standardized recommendations and verification strategies
• Lead product demonstrations aligned to customer use cases, improve our master templates over time with learnings
• Own the setup and execution of proof of concepts and evaluations for mid-market opportunities
• Partner with Account Executives to address technical questions and progress opportunities through the sales cycle
• Collaborate with Customer Success, Service Delivery, Product, and Engineering to ensure solutions are feasible and aligned
• Build and maintain working knowledge of Trulioo’s Identity Platform, APIs, and key differentiators
• Contribute to internal knowledge sharing and approach best practices through documentation, demo assets, and FAQs
• Deliver a consistent, high-quality customer experience throughout the presales process

Benefits

• health, dental, and vision coverage
• retirement plans with company match
• paid time off
• parental leave
• annual education & training stipend (equivalent to $1,000 in local currency)
• weekly lunches
• quality coffee
• regular social events
• parent rooms
• on-site gyms
• comfortable lounges
• adaptable workstations
• wellness workshops and events
• complimentary Headspace subscription

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed