Solutions Consultant - Miami Based

Maisa AIMiami, FL
Remote

About The Position

Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can't handle and GenAI can't be trusted with. We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility and control to their most complex processes. Powered by a new kind of computing platform, Maisa combines AI-driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale.

Requirements

  • Demonstrable experience in consultancy across solutions architecture, BPM/process consulting, or technical delivery at a relevant top company
  • Proven experience working with enterprise clients on process transformation or technology implementations
  • Demonstrated ability to run discovery sessions and whiteboard solution approaches on the spot
  • Strong process mapping skills, comfortable with AS-IS/TO-BE methodologies
  • Ability to produce technical specifications that engineering teams can execute against without ambiguity
  • Hands-on experience applying AI in practical business contexts, beyond prompting ChatGPT
  • Strong communication skills, able to hold credibility with both technical and business stakeholders
  • Experience scoping and estimating project work, including with imperfect information
  • Professional fluency in Spanish and English
  • Willingness to travel up to 25% of the time
  • Bachelor's or Master's degree in IT, Business, or related field

Responsibilities

  • Lead process discovery sessions with client stakeholders, uncovering automation opportunities and mapping end-to-end workflows
  • Document AS-IS processes, identify inefficiencies, and assess automation potential
  • Gather and structure business requirements, constraints, and dependencies
  • Design TO-BE processes incorporating Digital Workers, defining where and how automation delivers value
  • Define scope, KPIs, and success criteria for each use case in collaboration with the client and delivery team
  • Create clear, actionable technical specifications including process flows, decision logic, integration points, and data mappings
  • Validate that proposed solutions are technically feasible and aligned with business objectives
  • Hand off specifications to AI Automation Engineers via formal design review, with no ambiguity and no assumptions left undocumented
  • Remain available during the build phase to clarify design intent and resolve specification questions
  • Review completed Digital Workers against the original design to confirm business objectives are met
  • Participate in UAT alongside the engineer to validate the solution matches the designed experience
  • Own the client relationship throughout the engagement, translating between business and technical audiences
  • Scope and estimate work under time pressure, iterating as requirements evolve
  • Validate scope, assumptions, and feasibility on handoffs from pre-sales
  • Collaborate with Product and Engineering to relay field insights and influence the roadmap
  • Build reusable solution patterns, templates, and documentation that raise the bar for the whole team
  • Contribute to SOWs, change requests, and technical delivery documentation
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