Solutions Consultant - Miami Based

Maisa AI • Miami, FL

15h • Remote

About The Position

Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can't handle and GenAI can't be trusted with. We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility and control to their most complex processes. Powered by a new kind of computing platform, Maisa combines AI-driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale.

Requirements

• Demonstrable experience in consultancy across solutions architecture, BPM/process consulting, or technical delivery at a relevant top company
• Proven experience working with enterprise clients on process transformation or technology implementations
• Demonstrated ability to run discovery sessions and whiteboard solution approaches on the spot
• Strong process mapping skills, comfortable with AS-IS/TO-BE methodologies
• Ability to produce technical specifications that engineering teams can execute against without ambiguity
• Hands-on experience applying AI in practical business contexts, beyond prompting ChatGPT
• Strong communication skills, able to hold credibility with both technical and business stakeholders
• Experience scoping and estimating project work, including with imperfect information
• Professional fluency in Spanish and English
• Willingness to travel up to 25% of the time
• Bachelor's or Master's degree in IT, Business, or related field

Responsibilities

• Lead process discovery sessions with client stakeholders, uncovering automation opportunities and mapping end-to-end workflows
• Document AS-IS processes, identify inefficiencies, and assess automation potential
• Gather and structure business requirements, constraints, and dependencies
• Design TO-BE processes incorporating Digital Workers, defining where and how automation delivers value
• Define scope, KPIs, and success criteria for each use case in collaboration with the client and delivery team
• Create clear, actionable technical specifications including process flows, decision logic, integration points, and data mappings
• Validate that proposed solutions are technically feasible and aligned with business objectives
• Hand off specifications to AI Automation Engineers via formal design review, with no ambiguity and no assumptions left undocumented
• Remain available during the build phase to clarify design intent and resolve specification questions
• Review completed Digital Workers against the original design to confirm business objectives are met
• Participate in UAT alongside the engineer to validate the solution matches the designed experience
• Own the client relationship throughout the engagement, translating between business and technical audiences
• Scope and estimate work under time pressure, iterating as requirements evolve
• Validate scope, assumptions, and feasibility on handoffs from pre-sales
• Collaborate with Product and Engineering to relay field insights and influence the roadmap
• Build reusable solution patterns, templates, and documentation that raise the bar for the whole team
• Contribute to SOWs, change requests, and technical delivery documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level