Solutions Consultant

Litera • Raleigh, NC

4h • $75,000 - $95,000 • Hybrid

About The Position

As a Solutions Consultant at Litera, you will play a key role in driving adoption of our practice-of-law tools across strategic and enterprise customers. By partnering directly with legal professionals, you will translate complex workflows into practical solutions that deliver measurable value and improve user engagement. You will collaborate cross-functionally to influence product direction, inform customer strategy, and ensure our solutions meet evolving legal needs. Your work will directly impact customer satisfaction, product growth, and long-term retention.

Requirements

• 2+ years’ experience practicing law in a top-tier law firm or in-house corporate legal team, or 5+ years’ experience in Consulting, Customer Success, or a related SaaS role
• Proven ability to deliver high-quality work at pace with measurable outcomes
• Strong communication and presentation skills, with the ability to engage diverse stakeholders
• Consultative mindset with the ability to influence customers and guide best practices
• Self-motivated and adaptable in a fast-changing technology environment
• Experience working cross-functionally and managing stakeholder feedback effectively

Nice To Haves

• Experience working in LegalTech or with legal workflows
• Background in transactional law
• Experience supporting or enabling GenAI or AI-driven product usage
• Experience in enterprise customer-facing or adoption-focused roles

Responsibilities

• Drive product adoption and engagement across assigned accounts, helping customers realize measurable value
• Partner with customers to develop and execute success plans that increase usage and strengthen long-term relationships
• Deliver impactful enablement through training, consultations, and best-practice guidance, including GenAI usage
• Use customer insights and usage data to identify growth opportunities and recommend targeted engagement strategies
• Build strong customer advocacy through champions, case studies, and testimonials
• Influence product direction by surfacing customer feedback, use cases, and market insights
• Lead onboarding and rollout strategies to ensure successful implementation and long-term adoption
• Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes

Benefits

• medical
• dental
• vision coverage
• 401(k) with company match
• incentive and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed