Solutions Consultant

Firsthand • New York, NY

1d • Hybrid

About The Position

We are seeking Solutions Consultants to join our fast-growing team. As part of our team, you’ll be at the forefront of transforming how our clients engage their users through AI. You’ll partner closely with enterprise clients—advertisers and publishers—to design, implement, and optimize intelligent AI agent experiences. This is a cross-functional role that blends business acumen, technical fluency, top notch client service, and creativity. You'll help bridge client goals with Firsthand's evolving AI platform and play a key role in scaling new use cases, surfacing insights, and defining best practices.

Requirements

• You’ve worked for 5+ years in ad tech, martech, or a SaaS startup and love the pace and ambiguity of a growing company.
• You’re excited about AI and its applications in marketing, media, and user experience.
• You can toggle between technical details and strategic narratives with ease.
• You enjoy working with both internal teams and external clients, and can build trust quickly.
• You’re comfortable making slide decks, manipulating spreadsheets, working with data dashboards, and gleaning insights from complex datasets

Nice To Haves

• Bonus points for experience with SQL and troubleshooting network traffic

Responsibilities

• Guide new clients through onboarding, including solution design and tech implementation.
• Collaborate with clients to understand goals and align our solutions to their business needs.
• Manage the end-to-end build of Firsthand agents—from content ingestion to front-end deployment into live Brand Agent campaigns.
• Design and run AI experiments that demonstrate agent effectiveness and drive client value.
• Analyze engagement data and user interactions to generate actionable insights.
• Provide strategic recommendations to optimize agent design, content inputs, and user flows.
• Analyze performance of campaigns and generate compelling data analyses and case studies
• Work with Solutions leadership to extend our Agent Platform into new digital surfaces and new deployment patterns
• Collaborate with Engineering and Product to troubleshoot issues and test improvements.
• Act as a voice of the customer to influence our product roadmap on behalf of clients.
• Create and maintain documentation, playbooks, and enablement materials to support team growth.
• Partner with the commercial teams to craft compelling demos and technical narratives.
• Represent Firsthand in technical conversations during the sales cycle.

Benefits

• You’ll join a small, agile team working on some of the most exciting use cases in AI and marketing.
• You’ll help shape how leading brands and publishers deploy next-gen AI experiences.
• You’ll work with a product team that values experimentation, customer feedback, and fast iteration.
• A rare opportunity to help introduce and guide deep and fundamental change to a fast-moving and innovative industry.
• You’ll play an integral role in shaping our company and culture.
• You’ll join an open, inclusive and professional culture and work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed