Solutions Consultant

Newrez LLC • Columbia, MD

8d • $15,080 - $60,000 • Onsite

About The Position

The Solutions Consultant is responsible for proactively managing loans in process that enter suspense status due to qualification issues, documentation gaps, or underwriting concerns. The role focuses on increasing pull-through, resolving loan-level challenges, and driving more loans to the closing table.

Requirements

• 3 years of experience in the mortgage industry.
• NMLS License required.
• Experience working with stop or LC action loans.
• Strong understanding of mortgage guidelines, loan structuring, and qualification criteria.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple loans or scenarios simultaneously.
• Proficiency in Encompass, Excel, and Microsoft Office.
• Results-driven mindset with a focus on borrower experience and execution.
• Ability to collaborate cross-functionally and influence outcomes.
• All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Responsibilities

• Actively monitors loans in suspense and identifies root causes preventing qualification.
• Collaborates with loan originators, processors, and underwriters to resolve issues and move loans forward.
• Provides strategic solutions to salvage loans that are at risk of fallout.
• Reviews daily pipeline reports to prioritize suspense loans based on age, value, and probability of recovery.
• Tracks resolution timelines and communicates progress to key stakeholders.
• Engages with borrowers and referral partners when needed to clarify documentation needs or resolve qualification concerns.
• Ensures communication is professional, clear, and aligned with Newrez standards.
• Identifies common suspense triggers and shares best practices to help prevent future issues.
• Maintains compliance with Newrez guidelines and regulatory requirements across all actions taken.
• Maintains accurate records of resolution steps and borrower communications.
• Works closely with operations, underwriting, and sales partners to streamline suspense resolution workflows.
• Participates in regular pipeline and suspense discussions to drive efficiency and outcomes.
• Tracks individual impact on pull-through rate, suspense resolution time, and loan recovery percentage.
• Contributes to overall production efficiency and team performance.
• Effectively and accurately communicates information to various stakeholders.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed