Solutions Consultant

Drips • Cleveland, OH

12h • Remote

About The Position

We are seeking a strategic, technically fluent Solution Consultant to translate client business goals into scalable, data-driven conversational engagement programs. This role sits within Solutions Consulting and owns qualified opportunities from qualification through proposal delivery, designing the end-to-end technical solution, ensuring feasibility through clear data and integration requirements. The ideal candidate will not only design compelling solutions but will shape the commercial case behind them, producing the project scoping documents, contributing to business cases and pricing inputs that turn a design into an approvable, sellable package. If you are energized by solving complex client problems, enjoy working at the intersection of strategy, product, and commercialization, and get satisfaction from moving an opportunity all the way from discovery to a scoped, priced proposal, this role is for you.

Requirements

• Bachelor's degree and/or 3 to 6 years of experience in solutions consulting, sales engineering, pre-sales, implementation, or a hybrid strategy/product role, ideally in B2B SaaS.
• Experience working in or selling into healthcare, insurance, education, or another highly regulated industry, or a demonstrated ability to ramp quickly in a regulated market.
• Demonstrated experience translating discovery and client requirements into a scoped, executable solution and a written specification, not just a summary of needs.
• Familiarity with data integration concepts (APIs, flat-file or SFTP exchange, triggers) and comfort defining requirements alongside technical teams.
• Working knowledge of TCPA and HIPAA considerations, or the ability to ramp quickly on the compliance constraints of regulated outreach.
• Strong Salesforce discipline and comfort maintaining accurate opportunity and pipeline data.
• Strong written and verbal communication skills, including comfort presenting solutions and recommendations directly to clients and senior stakeholders.
• Comfort operating without formal authority across sales, product, finance, and operations.

Nice To Haves

• Experience with conversational messaging, contact-center, or member-engagement programs.
• Direct experience in Drips' core verticals (healthcare, insurance, and education), and with the regulated payer, plan, or carrier workflows they involve.

Responsibilities

• Own Opportunities Through Proposal Delivery: Work with the sales team to support qualified opportunities from qualification through proposal delivery, driving discovery, scoping, and solution design across a book of active deals.
• Structure Client Use Cases: Identify and structure client use cases based on business challenges, target populations, and desired outcomes, and determine what is new versus reusable functionality.
• Build Client-Facing Deliverables: Produce PSGs/BRDs, business cases, flow charts and journey diagrams, and demos that define scope and align stakeholders.
• Contribute to Pricing and Packaging: Build level-of-effort and other pricing inputs and support pricing approvals, including packaging decisions such as bundled, piloted, or performance-priced programs.
• Define Integration Requirements: Define the data, trigger, and integration requirements (API or flat file) needed to make solutions executable.
• Navigate Governance and Compliance: Work within use-case governance and compliance constraints (TCPA, HIPAA), determining when a use case is new, sellable, or requires product or legal validation.
• Align to Measurable Outcomes: Tie solutions to measurable success metrics such as conversion rates, cost savings, and quality scores (e.g., STARS), and define measurement frameworks, including holdout and control-group approaches, in partnership with client insights and operations on test design and reporting.
• Maintain Opportunity Data: Keep Salesforce accurate across the book of business, including use-case inventory attachment, solutions-consultant and account assignments, and PSG status.
• Partner Cross-Functionally and Shape the Product: Work across sales, finance, revenue operations, product, operations, and legal to make solutions both compelling and feasible, and surface product gaps that inform future enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level