Solutions Consultant

Saison Technology International, Inc. • San Mateo, CA

8d

About The Position

The Solutions Consultant is a team-oriented position with responsibility to our customers, partners and prospects and with strong likelihood for growth. The potential candidate must enjoy a fast-paced environment with multi-role responsibilities and bring a lot of enthusiasm to the job. This role has central importance to the ongoing success of the company. This position has responsibilities for pre-sales engagements involving customer prospects and partners as well as post-sales engagements involving customers. Duties include delivering technical presentations, providing product demonstrations, developing custom demos, developing and delivering technical training and implementation of HULFT solutions in customer environments.

Requirements

• Deep technical expertise, innovation leadership, thought leadership, strategic deal architecture, product feedback, mentorship.
• Bachelor’s degree (B.A. / BSc) from four-year College or university; or equivalent combination of education and experience.
• Minimum 5-7 years of experience in post-sales professional services engagements or pre-sales activities
• Knowledge in Windows, Linux and Unix systems.
• Knowledge in network and IT infrastructure such as TCP/IP and other communication protocols, data encryption, web systems/services, RDBMS, etc.
• Knowledge and understanding of general IT administration tasks including user management, log management, batch processes, script writing, backups, clustering, disaster recovery, etc.
• General knowledge and understanding of wide array of enterprise business applications and technologies including ERP, CRM, databases, cloud services, email, FTP, HTML, XML, REST, etc.
• Leverage AI-powered tools (e.g., GitHub Copilot, ChatGPT, Claude) to accelerate solution development, automate repetitive tasks, and improve the quality of technical deliverables.
• Apply AI/ML concepts to customer use cases — identifying opportunities to integrate intelligent automation, predictive analytics, or generative AI capabilities within HULFT-based solutions.
• Use AI-assisted analysis to rapidly assess customer environments, surface patterns in data pipelines, and recommend optimizations that reduce implementation time and risk.
• Build and demonstrate AI-enhanced demo environments that showcase how HULFT integrates with modern AI/ML platforms and data ecosystems to deliver business value.
• Stay current on emerging AI technologies, tools, and frameworks (e.g., LLMs, vector databases, AI agents, RAG architectures) and apply relevant advancements to customer engagements.
• Utilize AI-driven customer success tools to monitor health scores, predict churn risk, and generate proactive engagement recommendations across the customer portfolio.
• Automate reporting, documentation, and knowledge base creation using AI tools to improve team efficiency and ensure consistent, high-quality customer-facing outputs.
• Collaborate with Product and Engineering teams to identify and prioritize AI-driven feature opportunities informed by field experience and customer feedback.

Nice To Haves

• Experience with enterprise middleware and manufacturing industry preferred
• Knowledge of Java, Databases, Web Services an advantage
• Strong presentation and communication skills.
• Enthusiastic, personable and flexible.
• Positive attitude and very customer-centric. Always willing to put customer’s needs first.
• A self-starter and quick learner, comfortable in a fast-paced environment where priorities may shift.

Responsibilities

• Delivers customer-facing implementations and pre-sales engagements.
• Supports solution design, technical presentations and solution implementation.
• Deliver end-to-end customer solutions using industry-standard methodologies, ensuring that the solution can be completed on time by engineering department, within budget, and to customer satisfaction.
• Partner with customers to understand business use cases and processes, then design and implement tailored solutions using the HULFT platform.
• Develop system design, functional and technical specifications to meet customer requirements across functionality, reporting, customization, and integration.
• Install, configure, customize, and test HULFT software at customer sites; maintain deep platform expertise across complex enterprise environments.
• Document and share internally comprehensive customer meeting notes, pain points, ecosystem diagrams, business use cases and processes, requirements and design for solution implementation etc.
• Serve as a trusted advisor throughout the full customer lifecycle — from pre-sales through post-sales — ensuring long-term satisfaction, retention, and growth.
• Develop and execute customer success plans aligned to business objectives, driving measurable outcomes and maximizing platform value.
• Proactively monitor customer health, adoption, and engagement to identify risks and opportunities, preventing churn and accelerating expansion.
• Conduct regular business reviews (QBRs/EBRs) with stakeholders and executives to track progress, demonstrate ROI, and align on goals.
• Deliver compelling presentations, demonstrations, and workshops for strategic accounts, both remotely and onsite.
• Lead technical strategy for complex deals — architecting end-to-end solutions and championing best practices for consistent, high-quality delivery.
• Drive solution innovation through advanced demo environments and channel field insights into actionable product feedback.
• Collaborate cross-functionally with Sales, Product, and management — including overseas offices — to ensure seamless project execution and customer outcomes.
• Build and maintain relationships at all levels of customer organizations, from daily users to executive sponsors.
• Develop onboarding and adoption frameworks to accelerate time-to-value; contribute to scalable playbooks and enablement resources.
• Identify and cultivate customer champions, supporting case studies, referrals, and expansion opportunities.
• Provide mentorship to junior team members, elevating overall team capability and performance.
• Balance multiple projects at any given time and stay on top of the details of each.
• Maintains high ethical standards in the work place.
• Maintains good communication with management, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level