Icelandic Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for the Icelandic Speaking Solutions Consultant position in Bulgaria. This role is a unique gateway for those searching for Icelandic-speaking jobs, offering the chance to build a career in the dynamic Customer Support Services industry while enjoying a fully supported relocation experience.

Requirements

Native or fluent Icelandic (spoken and written) is mandatory for this role.
Valid EU passport (mandatory).
Professional proficiency in English for inter-departmental communication.
Strong problem-solving skills and a passion for the Customer Support Services industry.
Ability to adapt to new software and work on-site in Sofia, Bulgaria.

Nice To Haves

Previous experience in a customer-facing role is highly preferred.

Responsibilities

Deliver exceptional customer experiences by managing inbound inquiries via phone, email, and chat.
Provide expert solutions and technical assistance to Icelandic-speaking clients in the Customer Support Services sector.
Maintain high levels of customer satisfaction by resolving complex issues with empathy and efficiency.
Document all client interactions accurately within the internal CRM database to ensure high-quality service standards.
Collaborate with cross-functional teams to escalate concerns and improve overall service processes.
Participate in ongoing training to stay updated on product knowledge and service best practices.
Contribute to team targets by maintaining high performance benchmarks in a fast-paced environment.