Irish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations in the BPO and customer support services sectors. We pride ourselves on delivering bespoke staffing solutions, ensuring that our candidates secure the most rewarding career opportunities across the European continent. We are currently seeking a motivated professional for an Irish Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to advance their career in customer support services while living in a vibrant, international hub. Join our elite team and elevate your professional profile with one of the most exciting Irish-speaking jobs available today.

Requirements

• Native or fluent Irish (spoken and written) is mandatory for this position.
• Valid EU passport holder (this is a firm requirement for legal employment).
• Strong communication and interpersonal skills, ideally gained in a customer support services environment.
• A proactive, problem-solving mindset and the ability to work independently.
• Proficiency in English to facilitate professional communication within our international office.
• A desire to relocate to Sofia for this rewarding Irish Speaking Solutions Consultant position in Bulgaria.

Responsibilities

• Provide high-quality, real-time support to customers via phone, email, and chat in the Irish language.
• Act as a brand ambassador within the customer support services sector by resolving complex inquiries with professionalism.
• Maintain accurate customer records in the CRM database to ensure seamless service delivery.
• Collaborate with cross-functional teams to identify and escalate technical issues efficiently.
• Consistently meet individual and team KPIs related to response times and customer satisfaction scores.
• Participate in ongoing training to stay updated on product developments and support protocols.
• Contribute to the positive and collaborative work culture within our Sofia-based office.

Benefits

• Competitive Monthly Salary that reflects your expertise.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Attractive Monthly Performance Bonus based on your individual success.
• An opportunity to join a diverse community of professionals finding success in jobs in Bulgaria.
• career progression opportunities
• team social events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed