Solutions Consultant, Mirakl Connect

Mirakl - AMER • Boston, MA

30d • $90,000 - $114,000 • Hybrid

About The Position

Mirakl is a leader in the platform economy, empowering businesses to launch and scale marketplaces. Their operating system includes an enterprise marketplace solution, AI-powered multichannel selling (Mirakl Connect), retail media, and agentic commerce infrastructure. With dual headquarters in Boston and Paris, Mirakl supports a global ecosystem of over 450 marketplaces and 100,000 sellers, with clients including Macy's, Decathlon, and Airbus Helicopters. Mirakl is recognized as a Great Place to Work and emphasizes teamwork, efficiency, excellence, continuous learning, and client empowerment.

Requirements

• 3+ years of experience in Solutions Consulting, Customer Success, Implementation, Professional Services, or a similar customer-facing SaaS role.
• Experience leading customer onboarding or implementation projects from kickoff through successful launch.
• Strong project management, communication, and presentation skills.
• Ability to manage multiple customer engagements while building trusted customer relationships.
• Strong problem-solving skills and experience collaborating across cross-functional teams.
• Experience working with APIs and integrations.
• Entrepreneurial mindset with a passion for delivering exceptional customer experiences in a fast-paced environment.

Nice To Haves

• Experience leveraging AI tools to improve productivity or customer outcomes is a plus.

Responsibilities

• Own the end-to-end onboarding experience for Catalog Transformer customers, from kickoff through successful launch and adoption.
• Serve as the primary post-sales contact, building trusted relationships and ensuring customers achieve value quickly.
• Lead onboarding sessions, implementation workshops, product demonstrations, and customer training.
• Proactively identify risks, remove blockers, and coordinate with cross-functional teams to keep implementations on track.
• Become a subject matter expert on Catalog Transformer, advising customers on best practices and successful implementation strategies.
• Partner with Customer Success, Product, Support, Sales, Partnerships, and Marketplace Operators to deliver a seamless customer experience.
• Work with Marketplace Operators to help customers identify and execute marketplace expansion opportunities.
• Support Sales on strategic or technically complex opportunities requiring product or onboarding expertise.
• Create and maintain onboarding playbooks, documentation, and customer enablement resources.
• Leverage AI and automation tools (e.g. Salesforce, Dust, Claude, Make) to improve onboarding quality, documentation, and operational efficiency.
• Capture customer feedback and continuously improve onboarding processes, reducing time-to-launch while increasing customer adoption.

Benefits

• health
• dental
• 401(k) match plan
• commuter
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed