Manager, Solutions Consultant - Business Cards & Payments (Remote Eligible)

Capital One•Richmond, VA

5d•Remote

About The Position

Within Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things. We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs. Our Field teams work with Small, Midsize and Enterprise companies, seeking to understand their business and identify where Capital One products can add value. We are committed to helping customers leverage our card products and features to streamline their accounts payable process and increase profitability to their bottom line. Business Cards & Payments is seeking a Manager-level Solutions Consultant (SC) to join our Field Optimization team. SCs are trusted advisors who partner with Relationship Managers and the broader field to win and grow business. You translate customer workflows into clear solution designs, lead discovery and demos, de-risk technical fit, and create the scaled assets and enablement that help the field sell with confidence. You are the bridge between prospects/customers, Sales, Product, and Implementation—owning clarity in the pre-sale and continuity into post-sale so customers are set up to succeed.

Requirements

At least 3 years of experience in client facing sales or consulting role in the payments industry
At least 1 year of experience working with or translating business accounts payable processes into automated solutions

Nice To Haves

Bachelor's Degree or military experience
5+ years of experience in client facing sales or consulting role in the payments industry
3+ years experience working with various accounting and ERP systems such as Quickbooks, Sage, Netsuite, etc.
2+ years of experience in Accounting or IT based consulting

Responsibilities

Lead discovery and solution design by conducting persona-aligned discovery, documenting current and target workflows, and mapping requirements.
Propose appropriately-sized solution approaches, considering integration, data flows, approvals, and change management.
Deliver persuasive demos & proof points: Build and deliver tailored walkthroughs that speak to stakeholder outcomes (finance, operations, IT, and executive audiences).
Translate customer requirements into actionable solutions: Verify compatibility with current workflows, and collaborate with internal teams for advanced technical guidance.
Own the bridge between pre- and post-sale: Guide customers from initial discovery through implementation, ensuring a smooth transition from sales to onboarding and early success.
Field enablement: Partner with assigned Local Market Leader teams to drive engagement and confidence through ongoing training, support, and sharing of best practices.
Manage and prioritize incoming requests through Salesforce Cases.
Keep partners informed of status updates, next steps, and resolution outcomes.
Cross-functional partnering: Act as the link between Sales and Product, translating new releases, features, and updates into clear benefits for the field and customers.
Measure what matters: Track and share key metrics like demo-to-close conversion rates, pipeline influence, case volume, and satisfaction scores to demonstrate impact and identify opportunities to improve field performance.