Innovation Pod Relationship Manager, Business Cards & Payments (Remote-Eligible)

Capital One • Richmond, VA

4d • Remote

About The Position

Innovation Pod Relationship Managers will work with Mid-Sized Businesses to deeply understand their operational workflows and optimize their entire B2B wallet. Through a consultative approach, we are able to help business owners identify the right products to optimize the benefits they receive. The ideal candidate will have an entrepreneurial spirit, high financial literacy, and serve as an advocate for our customers. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers. Independent, results-driven, goal-oriented, self-starters will thrive within our organization. You will be responsible for identifying and building new business opportunities within a pre-defined list. You will be responsible for multiple aspects of the sales cycle: building a go-to-market business plan, identifying and qualifying leads, cold-calling c-suite executives to set new appointments, and assessing the needs of potential customers using a consultative approach. This person needs to be process-oriented and highly organized. You will be expected to disrupt prospects’ thinking with a challenger mindset and deliver solutions that transform their businesses. As part of Capital One's Innovation Pod, you won't just sell: you'll be directly supporting the future of our business by testing critical new initiatives. Because you will be operating in an incubation environment, your core mission is to build deep, lasting relationships with business owners, strategically position a business financial solution, aggressively pursue market expansion, and gather the market intelligence essential for validating various sales motions.

Requirements

• At least 3 years of business-to-business (B2B) sales experience
• At least 3 years of experience meeting or exceeding sales goals
• At least 3 years of experience in prospecting, cold-calling, and building a pipeline

Nice To Haves

• Bachelor’s Degree in Sales, Marketing, or Business
• 5+ years of outside customer sales experience
• Experienced in SaaS Sales
• Experience in early-stage product sales, market testing, or an incubation environment
• Experience in the financial, commercial lending, or commercial payments industry

Responsibilities

• Consultative Selling: Use insight and consultative selling techniques to challenge prospects' thinking and teach prospective customers how they can leverage payment solutions to positively impact their business.
• Financial & CFO Fluency: Lead high-level financial conversations with C-suite executives and business owners, demonstrating deep financial literacy to align our solutions with their working capital and operational goals.
• Strategic Outbound Prospecting: Execute highly targeted, multichannel account campaigns to engage business executives, focusing on volume, pipeline velocity, and running systematic outbound plays against a pre-defined market segment.
• Technical Demos & Assessments: Build broad and technical product knowledge; lead software/platform demos with technical curiosity and pass required technical assessments to seamlessly map client-side workflow processes to our digital platform capabilities.
• Data-Driven Funnel Management: Manage a rigorous sales funnel, ensuring meticulous data capture, documentation of all customer interactions, and precise pipeline reporting.
• Incubation Collaboration: Initiate and participate in quality feedback sessions with partners and senior leadership to leverage market intelligence, helping drive continuous process, motion testing, and product improvements.
• Net-New Acquisition: Acquire net-new customers via programmatic outbound selling; this is a direct acquisition model, this is not a referral sales model.
• Compliance: Conduct all prospecting and customer interactions in strict accordance with Capital One's legal, compliance, and regulatory guidelines.
• Culture: Actively contribute to building a dynamic, high-integrity sales culture that rewards high-performance and complements the broader Field organization.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior