Tier I Solutions Center Representative (PST Time Zone Only)
Aventiv•Brothers, OR
•$17 - $19•Onsite
About The Position
This position is considering candidates in the Pacific Standard Time Zone ONLY. The Tier 1 Solutions Center Representative will handle incoming customer calls and provide detailed initial troubleshooting and problem resolution. This role is responsible for accurately gathering information, generating, and documenting the ticket within the Salesforce tracking case system. The position will be on site in Houston, TX.
Requirements
- High school diploma or GED
- Previous experience involving customer contact, technical support, or customer relations
- Excellent communication and interpersonal skills
- Ability to interface with internal and external partners and to manage projects is required.
- Strong organizational and time management skills
- Ability to work on many projects simultaneously.
- Ability to set priorities and work independently with strong initiative.
- Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency.
- Ability to make sound decisions with minimal guidelines.
- Proficiency with Microsoft CRM, Word, PowerPoint, and Excel
Nice To Haves
- Associate degree in related field of study
- 1 year of previous Technical support/ Help-desk experience
- Previous call center experience
Responsibilities
- Responsible for customer request and incident reports processing.
- Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed.
- Assist in executing and/or managing special projects for the department.
- Build customer relationships with the support center.
- Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers.
- Meet productivity requirements based on business needs.
- Proficiency in utilizing company systems and products.
- Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers.
- Take on additional special projects, as necessary.
- Document all customer correspondence.
- Maintain project status log.
- Perform other related duties as assigned or required.
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
