Tier I Customer Service Representative

Aventiv • Houston, TX

13h • $17 - $19 • Onsite

About The Position

The Tier 1 Solutions Center Representative will handle incoming customer calls and provide detailed initial troubleshooting and problem resolution. This role is responsible for accurately gathering information, generating, and documenting tickets within the Salesforce tracking case system.

Requirements

• Excellent communication and interpersonal skills.
• Ability to interface with internal and external partners and to manage projects.
• Strong organizational and time management skills.
• Ability to work on many projects simultaneously.
• Ability to set priorities and work independently with strong initiative.
• Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency.
• Ability to make sound decisions with minimal guidelines.
• Proficiency with Microsoft CRM, Word, PowerPoint, and Excel.
• High school diploma or GED.
• Previous experience involving customer contact, technical support, or customer relations.

Nice To Haves

• Associate degree in related field of study.
• 1 year of previous Technical support/ Help-desk experience.
• Previous call center experience.

Responsibilities

• Processing customer requests and incident reports.
• Providing preliminary information for escalation to Tier 2 Associates.
• Assisting in executing and/or managing special projects for the department.
• Building customer relationships with the support center.
• Responding to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers.
• Meeting productivity requirements based on business needs.
• Utilizing company systems and products proficiently.
• Maintaining high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers.
• Taking on additional special projects, as necessary.
• Documenting all customer correspondence.
• Maintaining project status logs.
• Performing other related duties as assigned or required.

Benefits

• Associate Referral Reward Eligible
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable))
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED