Tier I Customer Service Representative (Remote - PST Time Zone Only)

Aventiv • , ID

10d • $17 - $19 • Remote

About The Position

Tier I Customer Service Representative will handle incoming customer calls and provide detailed initial troubleshooting and problem resolution. Responsible for accurately gathering information, generating, and documenting the ticket within the Salesforce tracking case system. This position is REMOTE and considering candidates in the Pacific Standard Time Zone ONLY.

Requirements

• High school diploma or GED
• Previous experience involving customer contact, technical support, or customer relations
• Excellent communication and interpersonal skills
• Ability to interface with internal and external partners and to manage projects is required.
• Strong organizational and time management skills
• Ability to work on many projects simultaneously.
• Ability to set priorities and work independently with strong initiative.
• Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency.
• Ability to make sound decisions with minimal guidelines.
• Proficiency with Microsoft CRM, Word, PowerPoint, and Excel

Nice To Haves

• Associate degree in related field of study
• 1 year of previous Technical support/ Help-desk experience
• Previous call center experience

Responsibilities

• Responsible for customer request and incident reports processing.
• Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed.
• Assist in executing and/or managing special projects for the department.
• Build customer relationships with the support center.
• Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers.
• Meet productivity requirements based on business needs.
• Proficiency in utilizing company systems and products.
• Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers.
• Take on additional special projects, as necessary.
• Document all customer correspondence.
• Maintain project status log.
• Perform other related duties as assigned or required.

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED