Solutions Architect - Grocery & Retail Services

DoorDash • San Francisco, NY

19d

About The Position

DoorDash is hiring a Solutions Architect for its New Verticals team, within the hyper-growth Grocery & Retail Services business. This team helps merchant partners build high-performing custom apps and websites and is developing an enterprise SaaS business. As the first Solutions Architect on the team, this individual will help establish the playbook and foundations for scaling the business.

The role uses technical expertise, ideally in e-commerce, to advise merchants on how DoorDash’s enterprise SaaS products can fit into their businesses, teams, and technology infrastructure. The Solutions Architect will become an expert in DoorDash’s products and in grocery and retail technology stacks, processes, and common pain points. The role combines consulting with contributing to the sales process, and works closely with merchants and internal product, engineering, sales, and strategy and operations teams. This is an individual contributor role reporting to a Senior Director within New Verticals.

The successful candidate will help merchants connect their infrastructure to DoorDash’s products and improve their first-party digital shopping experiences. They will build and own short- and long-term outcomes that support the Retail & Grocery Services business, help develop technical infrastructure and roadmaps, identify growth opportunities, and scale products. The work calls for a data-driven approach, strong execution at both strategic and detailed levels, and the ability to build structure and process in a fast-moving environment.

Requirements

• 6–10+ years of professional experience in solutions architecture, sales engineering, growth, product, product operations, strategy or business operations, or technical go-to-market roles.
• Strong communication skills and high emotional intelligence, including the ability to translate complex technical details into business requirements and goals.
• A strong sense of ownership and accountability for work.
• Ability to address ambiguous problems with solutions and tactical execution plans.
• Ability to build structure and processes from the ground up with minimal oversight.
• Systems-thinking skills and experience using a variety of software tools, with willingness to learn new ones.
• Ability to move quickly and balance strategic thinking with hands-on execution.

Nice To Haves

• E-commerce experience.
• Commerce experience.

Responsibilities

• Advise merchants on how DoorDash enterprise SaaS products can fit into their businesses, teams, and technology infrastructure.
• Develop expertise in DoorDash’s product suite and enterprise grocery and retail technology stacks, processes, and common pain points.
• Help merchants connect their key infrastructure with DoorDash’s products and optimize their first-party digital shopping experiences.
• Consult on and contribute to winning new business, while helping grow existing partner businesses.
• Build trust with merchants and guide them through complex technology decisions to support same-store sales growth through their own channels.
• Develop and own short- and long-term outcomes that support and scale the Retail & Grocery Services business.
• Partner on technical infrastructure development by creating roadmaps, identifying growth vectors, and scaling products.
• Work across merchants and internal product, engineering, sales, and strategy and operations teams.
• Anticipate and address execution challenges as the business and products scale.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Equity grant opportunities
• Flexible paid time off/vacation for salaried roles

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed