Solutions Architect - Austin, Remote

Bitrise • Austin, TX

10d • Remote

About The Position

As a Solutions Architect at Bitrise, you will be the trusted technical voice for the company's largest customers, helping them navigate complex CI/CD issues and grow on the platform. You will act as a liaison between customers and Bitrise's Product and Engineering teams, providing valuable feedback from the field to shape the future product roadmap. This role offers the opportunity to engage in meaningful technical work, develop thought leadership in mobile DevOps, and influence the direction of the industry. You will be responsible for debugging intricate Mobile DevOps issues, acting as a technical escalation point, and serving as a thought leader in the marketplace through various channels like conferences, webinars, and blog posts. Additionally, you will assist Customer Success Managers with technical consultancy during enterprise customer onboarding, build strong relationships with customer technical champions, and drive successful business outcomes by educating, training, and aiding in the implementation of Bitrise solutions. Your efforts will also contribute to shaping and executing strategies that promote strong user adoption.

Requirements

• 5+ years experience in software development
• Experience with mobile app development or its processes
• Experience with shell scripting
• You have published an app to the App/Play Store
• Experience setting up CI pipelines
• General knowledge of DevOps best practices
• Experience working with cross-functional teams
• A high level of accuracy and attention to detail
• Excellent communication and interpersonal skills
• A proven track record of building and nurturing customer relationships
• A driven, enthusiastic and “can do” attitude coupled with the desire of end-to-end ownership
• Advanced technical skills to confidently discuss customer needs and business goals and a desire for continued learning!
• Fluent written and spoken English
• Excellent problem-solving and communication skills
• A willingness to travel onsite with clients as needed

Nice To Haves

• Experience in a Solutions Architect or as a Pre or Post-Sales Engineer role at a technology company
• Track record of public thought leadership
• Start-up or scale-up experience
• Understanding of computer networking

Responsibilities

• Be a trusted advisor to Bitrise customers, demonstrating how the company addresses their business requirements
• Remain up-to-date on industry best practices, allowing you to act as a subject matter expert for our customers around mobile development best practices.
• Collaborate with Bitrise product and engineering teams to provide feedback and industry trends to help shape the product roadmap.
• Work with developers from our largest customers to debug complex Mobile DevOps issues, with a focus on CI/CD.
• Act as technical escalation point for the global support team.
• Be a thought leader for Bitrise in the marketplace, including attending and speaking at conferences, hosting webinars, writing blog posts.
• Assist the Customer Success Managers to provide technical consultancy during the onboarding of enterprise customers.
• Build deep relationships with technical champions within our customer base to enable them to become company advocates.
• Drive successful business outcomes across our enterprise customers through educating, training, designing and aiding in implementation of their company solution.
• Help shape and execute on our strategies that lead to strong user adoption.

Benefits

• Competitive stock options package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed