Solutions Architect - Grocery & Retail Services

DoorDash USA • Washington, DC

20d • $136,000 - $200,000

About The Position

DoorDash is hiring a Solutions Architect for its New Verticals team, within Grocery & Retail Services, an enterprise SaaS business focused on helping merchant partners build high-performing custom apps and websites. This is the first Solutions Architect role on the team, with an opportunity to help establish the playbook, define success, and build the foundations for scaling the business.

The role guides merchants on how DoorDash’s enterprise SaaS products can fit into their businesses, teams, and technology infrastructure. The Solutions Architect will develop expertise in DoorDash’s products and enterprise grocery and retail technology stacks, processes, and common challenges, and help merchants connect their infrastructure with DoorDash’s offerings. The work combines consulting with contributions to the sales process and involves collaboration with merchants and internal product, engineering, sales, and strategy and operations teams. The position reports to a Senior Director within New Verticals and is an individual contributor.

The role supports growth across products and services, helps merchants customize and optimize their first-party digital shopping experiences, and contributes to technical infrastructure, roadmaps, growth opportunities, and product scaling. The successful candidate will work across strategic and detailed execution, using a data-driven approach to guide outcomes and merchant resources.

The expected fill date is October 21, 2026. The national U.S. base pay range is $136,000–$200,000, with potential equity grants. DoorDash states that salary is localized based on work location and determined using job-related factors.

Requirements

• 6–10+ years of professional experience in solutions architecture, sales engineering, growth, product, product operations, strategy or business operations, or technical go-to-market roles.
• Strong communication skills and high emotional intelligence, including the ability to translate complex technical details into business requirements and goals for internal and external audiences.
• Strong ownership, accountability, and pride in work; ability to address ambiguous problems with tactical execution plans.
• Ability to build from the ground up and create structure and processes in ambiguous or rapidly changing environments with minimal oversight.
• Systems-thinking skills and experience using a variety of software tools, with willingness to learn new ones.
• Ability to move quickly and deliver results.
• Ability to switch between strategic thinking and hands-on execution while working through complex problems with a long-term vision.

Nice To Haves

• E-commerce experience, strongly preferred.
• Commerce experience, strongly preferred.

Responsibilities

• Guide merchants on how DoorDash enterprise SaaS products fit their business, team, and technology infrastructure.
• Develop expertise in DoorDash’s product suite and enterprise grocery and retail technology stacks, processes, and common pain points.
• Help merchants connect their existing infrastructure to DoorDash’s products and offerings.
• Consult with merchants and contribute to the sales process to win new business and grow existing partner businesses.
• Build trust with merchants and guide complex decisions about technology stacks to support same-store sales growth through merchants’ own channels.
• Develop and own short- and long-term outcomes that support and scale the Retail & Grocery Services business.
• Partner on technical infrastructure development by creating roadmaps, identifying growth vectors, and scaling products.
• Work closely with external merchants and internal product, engineering, sales, and strategy and operations teams.
• Execute in detail, understand products thoroughly, and anticipate and address challenges as the business scales.
• Use a data-driven approach to optimize time and merchant resources.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation for salaried roles
• 80 hours of paid sick time per year for salaried roles
• Vacation accrual and paid sick time accrual for hourly roles
• Equity grant opportunities
• Wellness expense reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed