Solutions Architect

interface.ai • San Francisco, CA

5d • Onsite

About The Position

Interface.ai is redefining how financial institutions serve their members through agentic AI and conversational AI. We are looking for a Solutions Architect to own the end-to-end solution design for assigned strategic enterprise accounts, from initial scoping through integration go-live. This role involves designing and delivering integration architectures that connect Interface.ai's AI platform to a customer's core banking systems, telephony infrastructure, and contact center stack, while accounting for real-world constraints. The Solutions Architect will serve as the primary technical point of contact and escalation owner for assigned customer engagements, earning and maintaining the trust of the customer's CTO and IT leadership. They will deliver documented architecture blueprints and integration specifications, act as the escalation owner for production integration issues, and participate in pre-sales technical discovery for strategic opportunities. Additionally, the role involves building reusable integration reference architectures, design documents, and runbooks, and contributing structured product and integration feedback to Engineering and Product teams.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience demonstrated through a clear body of production integration work.
• 6–12 years in B2B SaaS or enterprise technology, with at least 3–5 years in a dedicated Solutions Architect, principal engineer, or technical architect role carrying direct ownership of solution design through go-live.
• Demonstrated career progression from hands-on engineering or integration work — not purely advisory or consulting — into architecture.
• Has personally built, debugged, and delivered production integrations, not just designed them on slides.
• Direct integration experience with core banking platforms (Jack Henry, Fiserv, FIS, Corelation, or equivalent) — understands their API design, data models, authentication patterns, and the constraints that arise in real deployments.
• Telephony and CCaaS integration fluency — has designed or debugged live implementations involving SIP trunking, PSTN routing, IVR handoff patterns, or voice AI engine connectivity (Genesys, Avaya, Five9, NICE, Twilio, or equivalent).
• Deep understanding of conversational AI and NLU architecture — can speak credibly to intent routing, confidence thresholds, fallback logic, session management, and model improvement pipelines in both technical and executive conversations.
• Strong cross-functional operating style — works effectively across Sales, Implementation, Customer Success, Product, and Engineering without creating information silos or becoming a bottleneck.
• Skilled in using AI and productivity tools — including generative AI for documentation, architecture diagramming, and integration analysis — to move faster without sacrificing the rigor that complex deployments require.

Nice To Haves

• Background in financial services technology or another regulated vertical (healthcare, insurance, government) is a strong plus; familiarity with the compliance posture and change-management constraints of credit unions and community banks accelerates ramp and customer trust.

Responsibilities

• Own the end-to-end solution design for assigned strategic enterprise accounts — from initial scoping through integration go-live.
• Design and deliver integration architectures that connect interface.ai 's AI platform to a customer's core banking systems (Jack Henry, Fiserv, FIS, Corelation, or equivalent), telephony infrastructure, and contact center stack — accounting for real-world constraints like latency, legacy data models, and compliance requirements.
• Serve as the primary technical point of contact and escalation owner for assigned customer engagements.
• Deliver a documented architecture blueprint and integration specification for every engagement before implementation handoff.
• Act as the escalation owner for production integration issues on assigned accounts; diagnose problems at the system level, drive resolution with urgency, and communicate status to customers and internal stakeholders.
• Participate in pre-sales technical discovery for strategic opportunities where integration complexity warrants early SA involvement.
• Build reusable integration reference architectures, design documents, and runbooks for the core banking and telephony platforms most common in the customer base.
• Contribute structured product and integration feedback to Engineering and Product after each major engagement.

Benefits

• 100% paid health, dental & vision care
• 401(k) & financial wellness perks
• Daily meals on us
• Commuter benefit
• Monthly wellness stipend
• Claude Enterprise + frontier AI tools for every employee
• Brand-new 21st-floor SF office at 44 Montgomery
• Discretionary PTO + paid parental leave
• Mental health, wellness & family benefits
• A mission-driven team shaping the future of banking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior