Solutions Architect

Atomic Fi

3d • $80,000 - $120,000

About The Position

As a Solution Architect on our team, you will be a technical liaison between our customers and the engineering team, ensuring that our partners receive exceptional support and expert guidance through every stage of their journey. The ideal candidate will be passionate about solving complex technical challenges, developing innovative solutions, and enhancing the customer experience through robust documentation and hands-on support. You’ll be responsible for guiding customer development teams through the onboarding journey. On any given day you could be asked to: Demo the product to customer’s technical team. Set the stage for success with external development teams by teaching them how our product works and what tools we provide to assist them build. Lead conversations around implementation; guiding customers to the best integration possible with their given constraints. Field and process feature requests and issues from customers. As one of the primary technical liaisons for our customers, you will be the eyes and ears of the product and engineering teams.

Requirements

• 3+ years of experience in software development or equivalent technical support roles, preferably with exposure to full-stack web development, SDKs, and/or mobile development.
• Strong problem-solving skills and the ability to think critically for complex issues.
• Exceptional Written Communication: Produce clear, concise technical documentation and customer-facing materials.
• Effective Verbal Communication: Deliver engaging presentations, webinars, and live demos for both technical and non-technical audiences.
• Interpersonal & Cross-Functional Communication: Collaborate seamlessly with engineering, product, and support teams, translating technical details into actionable insights while managing customer interactions and escalations.
• Proficiency in one or more programming languages (such as JavaScript, Kotlin, Swift, or Java) is required.
• Demonstrated ability to diagnose customer issues and recommend solutions at both the architectural level and through specific code snippets.
• A passion for customer service and a commitment to understanding diverse user needs.
• The ability to work independently in a fast-paced environment while collaborating effectively with cross-functional teams.

Nice To Haves

• Public writing samples (e.g., blog posts, articles) are highly valued.
• Public speaking or video samples (e.g., conference talks) are a plus.
• Experience with JavaScript codebases or mobile SDKs written in Kotlin and Swift is highly beneficial.

Responsibilities

• Provide detailed technical explanations and solutions for customers planning and integrating with our solutions.
• Dive into complex technical issues involving our embedded solution within a customers application and collaborate with the engineering team to resolve them effectively.
• Act as the primary technical point of contact for customers, understanding their technical needs and delivering tailored solutions.
• Manage customer inquiries and escalations with clear, timely communication and collaborative problem resolution.
• Educate customers about best practices for implementing Atomic’s solutions and help them optimize their use of our technology.
• Contribute to our knowledge base by creating and updating detailed technical articles and public documentation.
• Identify areas for improvement in customer support processes and work with cross-functional teams to drive enhancements.
• Recommend product improvements based on technical insights and customer feedback.
• Guide customer development teams through the onboarding journey.
• Demo the product to customer’s technical team.
• Lead conversations around implementation; guiding customers to the best integration possible with their given constraints.
• Field and process feature requests and issues from customers.

Benefits

• Atomic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed