Sr. Solutions Architect

Sony•Work from Home-NJ, NJ

3d•Hybrid

About The Position

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer). Join us on our mission to fill the world with emotion through the power of creativity and technology. Sony Electronics is looking for an Expert Solutions Architect. You will be the technical lead in the entire sales process, from early business development and solution design to producing and presenting the final technical proposal. As part of this process, customers are guided through the varied choices of technology and solution designs. Hence, our solution architects have broad knowledge of applications and technologies used in broadcast new media, and transport workflows with the confidence and persuasiveness to deliver the information effectively. Our Solutions Architects are trusted advisors to our customers, while planning and designing their next generation IP solutions. This customer engagement provides valuable input from the market regarding current- and future requirements and trends. By relaying this information back to product management, the Expert Solution Architect becomes an important link between customer needs and Sony’s product development organization. The ideal candidate thrives in a fast-paced environment and will be focused on results, well organized, detail oriented, with a proven track record for delivering on-time and with a high degree of customer satisfaction.

Requirements

Bachelor’s Degree in related technical field. Master’s degree or higher preferred.
Minimum 5 years of experience designing and deploying live production environments for broadcast television.
Minimum 3 years of experience with designing, deploying, and supporting complex SMPTE ST 2110 IP-based media environments.
A strong understanding of video contribution technologies including deep knowledge of modern compression algorithms such as JPEG2000, JPEG XS, H.264, H.265, and TICO.
Excellent verbal and written communicator in English (other language skills are a plus).
High level of comfort communicating effectively across internal and external organization.
Strong organization and time‐management skills.
Strong knowledge of IP networking and ideally also of broadcast technologies.
Proven track record in technical solution selling.
Comfortable in a virtual working environment and working from home.
Ability to travel between 90 to 120 days per year.

Responsibilities

Serve as the field team’s Technical Guru leading both pre-and post-sales design and planning sessions.
Work hands-on with customers to demonstrate and communicate implementation best practices on Sony’s Networked Solutions portfolio including IP Live, Nevion, and IP-enabled hardware.
Perform a consultative role in understanding the customer workflow and separating what are requirements and what are wants and how best to position the solution portfolio.
Present IP-based technologies and solutions to broadcasters, telecom operators and business partners
Act as the technical solution owner and engage in discussions with customers throughout the entire sales cycle.
Analyze customer requirements for next generation IP-based broadcast solutions.
Design high-level solutions that meet customer requirements.
Develop detailed solution designs and Bill-of-Materials.
Inform product management (and PPB) about requests for new features and applications
Lead the technical definition, create solution proposals and support SOW development and execution
Lead and participate in remote or onsite Proof-of-Concepts at customer premises
Analyze and data mine information provided by customers for structure and content validity
Analyze customer requirements during the pre-sales process and oversee the implementation of the solution during the delivery phase
Develop and support customer outreach activities including product and system presentations, and sales calls.
Support SI channel & system product outreach within the organization & external partners
Coordinate follow up with Customer Satisfaction team and provide communication path for project activities and follow on work
Respond to post-sale follow up support where needed, including operational training, software/firmware upgrade support, and follow on sales opportunities.
Define and validate Sony solutions to meet customer goals and objectives
Work with customers during the technical planning phase to integrate the Sony solutions into the customer’s environment.
Work with internal technical teams for product placement and feature improvements for reliability, availability, and serviceability.
Document technical and commercial requirements to ensure continuity of communications both external and internal; externally towards customers, partners, and consultants, and internally with Product Management, Professional Services, Customer Support, and Management.
Capture customer feedback on product enhancements and challenge the organization through ongoing innovation
Focus on product roadmaps to constantly improve the value of our service offerings for our customers and hold vendors accountable for deliverables, including by not limited to technical specifications, implementation specifications and service delivery standards