Solutions Architect, Quality and Improvements

Bidgely, Inc • Remote, CA

6d • $110,000 - $130,000 • Remote

About The Position

The Solution Architect owns the technical quality and readiness of Bidgely's product implementations for our most strategic and complex utility customers worldwide. As a technical leader and subject matter expert, the Solution Architect partners closely with Technical Program Managers, Senior Technical Program Managers, the global Delivery team, and Product Development to ensure every implementation is technically sound, on-time, and built to last — while also acting as a cross-functional bridge between Product Management and the delivery organization on new product readiness and risk. This role reports into the Manager of Solution Architecture and is part of Bidgely's Customer Onboarding team.

Requirements

• BS/MS in Computer Science or a related engineering field
• 3-6 years of proven expertise developing and driving solution architecture for cloud-based, B2B implementations
• Excellent track record designing and delivering system architecture, implementation, and deployment of successful solutions in a customer-facing role with large enterprises
• Strong interpersonal skills, with the ability to build relationships with diverse, global business and IT stakeholders across time zones
• Excellent written and verbal communication skills, with the ability to explain complex technical issues clearly to non-technical audiences
• Strong problem-solving and analytical skills, with a solution-focused approach to communication and conflict resolution
• Highly organized, with remarkable attention to detail and excellent time management across multiple concurrent projects
• Desire and ability to stay current with emerging tools, technologies, and methodologies, and to clearly share that knowledge with key decision makers

Nice To Haves

• Experience on the pre-sales side, such as developing technical content for proposals and shortlist presentations
• Working knowledge of programming tools such as Java, Spring, Hibernate, J2EE, and REST services
• Experience working in a fast-paced start-up environment
• Utility industry knowledge and experience

Responsibilities

• Own the overall solution design and development for Bidgely's utility customers, working with our global engineering and delivery teams — including requirement analysis, customer journey scope discussion, data integration, machine learning algorithm application, design, solution architecture, implementation, and customer-facing technical issue resolution
• Serve as a cross-functional subject matter expert, applying Bidgely product expertise and gap analysis to understand utility customer requirements, map them to product features, and finalize necessary customizations
• Support Technical Program Managers and Delivery Managers with deep technical guidance across the project lifecycle, from requirement analysis through launch
• Manage select customer engagements directly, using the Customer Onboarding team's standard processes and tools
• Define and own the technical gate process that Technical Program Managers follow on each project, ensuring every implementation is technically sound to achieve on-time, quality launches without added cost
• Review new product performance, test cases, project plans, and risk mitigation from contract signing through launch, ensuring new products are implemented at the same fidelity as legacy products
• Own and coordinate the communication funnel between Product Management and implementation project teams regarding issues and risks that could impact new product launches
• Build and maintain a structure for continuous improvement of technical implementations and product solutions that responds promptly to internal and external stakeholder feedback
• Hold regular feedback and collaboration sessions with other Solution Architects to improve implementation quality, close solution-mapping gaps, and inform Technical Program Manager training
• Train and mentor Technical Program Managers and other Customer Onboarding team members on technical methodology and product capabilities

Benefits

• Medical, Dental, and Vision insurance from day one
• HSA, FSA, and DCFSA plans
• 401(k) plan
• Flexible paid time off
• Annual wellness stipend
• Annual professional development stipend
• Paid parental leave
• Mental health and wellness resources for you and your family
• Employee Discounts: Preferred pricing on entertainment, technology, and insurance products
• Mentorship: Access to mentorship from experienced industry leaders
• Flexible Work Arrangements: Remote-friendly scheduling built around how you work best
• Community Service Days: Paid time to volunteer for causes you care about

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level