Solutions Analyst

DP World • Itasca, IL

5d • Onsite

About The Position

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

We are seeking a highly motivated Solutions Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to analyze business requirements, design scalable solutions, and support the successful implementation of technology initiatives that improve operational efficiency and customer satisfaction.

As a Solutions Analyst, you will play a key role in identifying business challenges, translating requirements into functional specifications, and collaborating with cross-functional teams to deliver innovative solutions.

Requirements

• Candidates must be authorized to work in the United States without current or future visa sponsorship.
• Bachelor’s degree in Computer Science a related field or relevant industry experience (5+ years IT related role within Logistics/Supply Chain).
• Proven Track record of 5+ years in delivery of complex Warehouse Management, Supply Chain and Logistics solutions within a 3PL or commercial WMS environment.
• Excellent written and verbal communication.
• Ability to apply creativity and critical thinking to problem solving solutions.

Responsibilities

• Responsibility for the IT solution architecture and design incorporating the engineering solution, operational and customer specific requirements.
• Responsible for producing the Functional Specifications to support the delivery of new business projects, business Change Requests and customer change requests.
• Working closely with Customers, IT Analyst team, Business Development teams, Engineering, Process Engineering & Operational teams, Facilitation of solution design workshops.
• Business Analysis, gap review, impact assessment and documentation of Functional Requirements.
• Design of practical, efficient, cost effective solutions providing options with benefits, risks, recommendations included. Solutions will need to be designed taking into consideration of geography, time, budget, resource, customer constraints, volumes, skills, available technologies
• Completion of Functional Specifications to meet solution design and customer requirements with appropriate sign-offs.
• Communication and liaison with all key stakeholders.
• Subject matter expert and point of contact for overall solution throughout the project life-cycle.
• Support/Assist project test phases – QA, System Integration Testing, User Acceptance Testing.
• Facilitate and support onsite deployments through warranty periods.Liaison/point of contact between operations and software development team.
• Management, diagnosis and prioritization of issue logging in conjunction with IT Project Manager.
• Integration Analysis to support the Integration of DP World Application with Customer systems.
• Support of solution deployments from concept through live/warranty phase.
• Review and approval of delivered software prior to promotion into production environments
• Responsible for supporting delivery of projects through to closure of warranty phase.
• Candidates must be available to travel internationally to support customer deployments as and when required.

Benefits

• market competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level