Solutions Analyst I
About The Position
SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential. SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments. SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all. We’re in search of someone with interest in technology and the financial markets to join our team as a Solutions Analyst I. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction. We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.
Requirements
- Bachelor’s Degree or 0-2 years of relevant experience in customer service and/or technology field
- Strong client facing skills demonstrated in excellent verbal and written communications.
- Superior problem-solving and analysis skills.
- Desire to work directly with clients building relationships.
- Ability to take initiative and handle increasing responsibility and autonomy over time
Responsibilities
- Analysts are empowered to manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems
- Interacting with clients throughout the day on product inquiries
- Assessing, troubleshooting, and managing client requests while providing real-time solutions
- Acting as an escalation for client counterparties and internal teams for appropriate issue resolution
- Develop an understanding of financial technology and how our investment products play a critical role in the market place.
- Immersive product and industry training that lays the foundation for technical and capital markets knowledge.
- Hands on client experience developing relationships with Portfolio Managers, Traders, Operations, and Technology teams within our hedge fund, asset manager, and sell-side partners.
- Opportunity to build your internal network and grow your career based on individual skills and interests. Advancement opportunities within the Solutions group or through various pathways across the organization including Client Engagement, Client Success, Product Management, or Sales.
Benefits
- medical, dental, and vision coverage
- a 401(k) plan with company match
- paid time off, holidays, and parental leave
- professional development reimbursement opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
